Principal Product Manager, PagerDuty

• The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices
• Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
• Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention
• Understanding of how modern organizations experience and desire to experience incident management products
• 7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations
• Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments
• Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks
• Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements
• Matrix management experience leading engineering and design teams
• Proven ability to train and enable other PMs on growth practices and experimentation methodologies
• We encourage you to submit your resume even if you don't meet every requirement

Desirable

• PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product
• In this pivotal role, you’ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud
• You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives
• You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty’s value realization and product adoption
• Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows
• Lead the vision, strategy, and execution for AI growth products and services
• Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
• Build and scale experimentation infrastructure and culture across product teams
• Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
• Make data-driven decisions to optimize user onboarding, activation, and expansion metrics
• Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
• Train and enable existing PMs to integrate growth mindset and experimentation practices
• Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
• Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies
• Transform fragmented trial experiences into cohesive user journeys that drive activation
• Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)
• Optimize product navigation and information architecture for self-service adoption
• Leverage AI capabilities where appropriate to enhance personalization and user guidance
• Establish growth analytics capabilities to understand user behavior and conversion drivers
• Design and execute A/B and multivariate testing programs to optimize key growth metrics
• Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact
• Drive rapid iteration cycles with comfort for frequent testing and learning