Travel Support Engineer, Duffel

Salary not provided

+ Equity

React

TypeScript

GCP

Elixir

Next.js

Mid and Senior level

London

Visa sponsorship is available

2 days a week in office (Shoreditch, London)

API toolkit for selling flights online

Open for applications

API toolkit for selling flights online

21-100 employees

B2BTravelEnterpriseFlightsAPI

Open for applications

Salary not provided

+ Equity

React

TypeScript

GCP

Elixir

Next.js

Mid and Senior level

London

Visa sponsorship is available

2 days a week in office (Shoreditch, London)

21-100 employees

B2BTravelEnterpriseFlightsAPI

Company mission

To rebuild the infrastructure that underpins the travel industry to make it accessible for anyone who wishes sell travel.

Job

Company

Role

Who you are

💼 Experience: Mid–Senior
Thinks about the people using your product, not just the code
Loves breaking complex problems into simple, elegant solutions
Is curious about AI and automation and excited to bring it to life in real products
Can explain technical ideas in plain English so everyone understands
Cares deeply about creating a great user experience

Desirable

Bonus if you have: SaaS/B2B experience, cloud platforms (GCP, Vertex AI), or experience with operational or support tooling

What the job involves

Start: ASAP
In this role, you won’t just write code
You’ll shape the first LLM-powered assistant in our support product
You’ll automate repetitive work, free up our Travel Ops team to focus on the tricky problems, and create tools that travelers and colleagues will actually enjoy using
Every line of code you write will have real impact
You'll build full-stack features with React, TypeScript, Next.js, and Elixir that people rely on every day
Partner with designers to create self-service tools travelers will love
Connect internal and external systems to make support feel seamless
Automate repetitive tasks so your colleagues can focus on the problems only humans can solve
Experiment with AI and automation, helping shape how we use cutting-edge tech to improve real-world experiences

Salary benchmarks

Our take

In the same way that challenger banks have come along to re-invent legacy banking software from the ground up, Duffel is doing the same in the travel market, linking up airlines directly with travel agents with a modern platform.

Duffel's system connects with airlines’ booking channels more extensively than those of incumbent operators, like Amadeus and Sabre, meaning it can facilitate selling not just seats on a plane, but also other products such as speedy boarding, airport transfer and seat selection.

Add-on products make up an increasing part of airline revenues but are mostly sold through airlines' own websites at the moment. Duffel's technology will make it easier for airlines to sell more of these ancillary services, which is what makes its product so attractive to airline customers.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

29% female employees

-31% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 4 rounds)

Oct 2019

$30m

SERIES B

Jun 2019

$21.5m

SERIES A

Total funding: $56.4m

Company benefits

Flexible Working. Flexible Working. We work from the office 2 days per week where you'll be trusted to manage your own routine. Work 25 days per year from anywhere in the world upon manager approval
Paid Sabbatical. 12 weeks fully paid sabbatical after 4 years working at Duffel
Plenty of holidays. 27 days of annual leave per year + public holidays
Duffel Credits. A stipend to spend on flights for you and your family (just book it through Duffel's platform!)
Well-being. Physical and mental well-being support is provided through private healthcare. We also offer transportation schemes via our benefits platform
Retirement & Pension. Duffel will match a pension contribution up to 5% (based on qualifying earnings)
Learning & Development. A dedicated company budget to spend on your personal development
Family Leave. 26 weeks fully paid parental, adoption and/or foster care leave
Hybrid work from home policy

Company HQ

City of London, London, UK

Leadership

Steve Domin

(CEO & Founder)

Previously Head of Platform Engineering at GoCardless

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