Renewal Manager, Maven Clinic
$92-120k
+ Stock options. Salary applicable to candidates in NYC, CO, or CA; other locations may vary
Virtual clinic for women's and family health
Posted today
Virtual clinic for women's and family health
501-1000 employees
Posted today
$92-120k
+ Stock options. Salary applicable to candidates in NYC, CO, or CA; other locations may vary
501-1000 employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 4+ years in a renewal management, account development, account management, or customer success role, preferably in SaaS or virtual healthcare
- Proven ability to manage a high volume of renewals with excellent organizational skills
- Strong negotiation skills with a customer-focused mindset
- Experience with forecasting tools and techniques
- Ability to collaborate across teams and communicate effectively with internal and external stakeholders
- Tools: Proficiency in CRM systems (e.g., Salesforce), familiarity with customer success platforms (e.g., Gainsight), & revenue tracking tools (e.g. Gong, Clari)
- Mindset: Results-driven, with a proactive approach to problem-solving and a commitment to customer retention
Desirable
- Experience working in virtual healthcare or a related industry
- Knowledge of healthcare compliance and regulations (e.g., HIPAA)
- Background in managing enterprise or SMB accounts
What the job involves
- As a Renewal Manager, you will play a critical role in ensuring the retention and growth of our customer base
- You will manage the renewal process for a portfolio of accounts, working closely with cross-functional teams, including Sales and Customer Success, to preserve and expand customer relationships
- Your ability to forecast renewals, navigate complex discussions, and ensure customer satisfaction will directly contribute to the company’s success
- Renewal Management: Own and drive the end-to-end renewal process for assigned accounts, ensuring on-time and successful renewals
- Collaboration with Sales: Partner with the Sales team to identify and support upsell opportunities during the renewal process, aligning on customer needs and account strategy
- Collaboration with Customer Success: Work closely with Customer Success Managers (CSMs) to maintain strong customer relationships, ensuring customer satisfaction and addressing any issues that may impact renewal outcomes
- Forecasting: Provide accurate and timely renewal forecasts, leveraging data and insights to predict outcomes and identify risks
- Negotiation: Lead renewal negotiations with a focus on balancing customer needs and company goals, achieving mutually beneficial agreements
- Risk Management: Identify and address potential churn risks, escalating to appropriate teams as needed to secure the renewal
- Process Optimization: Continuously improve the renewal process, leveraging feedback and tools to drive efficiency and effectiveness
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its online pregnancy, fertility, and pregnancy clinic gives users holistic care. The digital health model delivered by Maven is intended to make healthcare services more accessible: it aims to support those that have been marginalized by the traditional health care system.
This means that Maven forms part of the global digital health market; a burgeoning sector of the Internet economy. Many companies are already delivering digital healthcare solutions: rivals to Maven include Doctor On Demand, Heal, Pager, 98point6 , K Health, Lemonaid, MDLIVE, First Stop Health and HealthTap. However, Maven's focused on marginalised groups is what sets it apart.
Maven has received significant funding as it continues to address areas of underrepresented healthcare coverage, such as treatment of postnatal depression. As the company grows, Maven will use this new funding to continue to personalise its platform and enhance its service's cultural flexibility, increasing its support networks across all stages of family and reproductive life. Recent examples of expansion is new product offering for personalised support for those trying to conceive naturally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
61% female employees
57% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company values
- Keep healthcare human: Meet people where they are with empathy and compassion
- Walk through walls: Think big, set ambitious goals, and relentlessly pursue impact
- Embrace a service mindset: Go the extra mile in support of our members, providers, clients, and each other
- Lead with data: Follow the numbers to make good decisions, iterate, and track outcomes
- Continuously learn, including about ourselves: Be humble and seek diverse perspectives
- Move fast—better care can't wait: Demonstrate urgency to make an impact on behalf of families everywhere
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 25 more jobs at Maven Clinic