Billing Operations Associate, Instacart

• 2+ years of experience in billing operations, accounts receivable, order-to-cash, or a similar role, preferably in a a B2B tech, marketplace, or SaaS environment
• Foundational understanding of invoicing processes, ERP workflows, and AR fundamentals
• Strong attention to detail with the ability to manage high-volume workloads accurately
• Expert proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Familiarity with Oracle or similar ERP systems
• Familiarity with Salesforce or similar CRM
• Clear and professional communication skills with the ability to work cross-functionally
• Ability to follow defined processes and controls while knowing when to escalate
• Self-starter who takes ownership and delivers on commitments

Desirable

• The Billing Operations Associate owns the end-to-end billing lifecycle across Instacart's retail partner portfolio, ensuring accurate invoicing, timely month-end close, and compliance with financial controls
• The ideal candidate thrives in a fast-paced operational environment, takes ownership of their work, and is committed to delivering high-quality, accurate results consistently
• Monthly billing cycles are executed accurately and on time, with invoices calculated, generated, and delivered via email and third-party portals such as Ariba
• Credit memos, debit memos, and refunds are processed in accordance with approved requests
• Oracle workbooks are built and maintained for new and amended contracts
• Commercial contracts are reviewed to identify billing requirements, with billing language validated with senior team members as needed
• Peer reviews of invoice calculations are completed to ensure accuracy and adherence to contract terms
• Billing inquiries are responded to promptly, with complex disputes escalated appropriately
• Audit requests are supported and ad hoc projects are completed accurately and on time
• Established SOPs and internal controls are followed to ensure consistent and compliant billing operations