Talent Acquisition Operations Generalist, Braze
Customer engagement platform
Be an early applicant
Customer engagement platform
1001+ employees
Be an early applicant
1001+ employees
Company mission
To power lasting connections between consumers and brands they love.
Role
Who you are
- Experience: 3–5 years of progressive experience in Talent Acquisition Operations, Recruiting Operations, or People Operations within a fast-paced Tech, AI, AdTech, or MarTech environment
- Tech Stack Expertise: Hands-on experience administering ATS platforms (e.g., Greenhouse, Lever, Workday) and recruitment CRMs or sourcing platforms (e.g., Gem, LinkedIn Recruiter)
- AI & Modern TA Tool Savvy: Curiosity and practical experience with AI tools in recruitment (e.g., AI scheduling, sourcing tools, automated communications)
- Data-Driven Mindset: Proficient in data hygiene, Excel/Google Sheets, and reporting tools (e.g., Looker, Tableau, or native ATS analytics) to convert raw data into actionable insights
- Problem-Solver & Program Manager: Proven ability to manage multi-faceted projects independently, prioritize workload, and adapt to changing business needs
- Strong Communicator: Excellent written and verbal communication skills; comfortable presenting SOPs and training to TA, HR, and hiring managers
- We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you
What the job involves
- As a TA Operations Generalist, you will play a pivotal role in driving the day-to-day execution, optimization, and scaling of our global Talent Acquisition infrastructure
- Bridging tactical support and program management, you will own core operational workflows, drive tech stack adoption (including AI recruiting tools), ensure data integrity, and lead process improvement initiatives
- You will act as a key operational partner to recruiters, hiring managers, and the broader People team
- Process Optimization & Scaling: Map, evaluate, and optimize end-to-end talent acquisition workflows across global regions to eliminate friction, boost recruiter productivity, and deliver an exceptional candidate experience
- TA Systems Administration & Tech Stack Execution: Serve as a core administrator for our recruitment tech stack (e.g., Greenhouse/Workday, CRM, Gem, sourcing tools, assessment platforms, GoodTime, AI scheduling tools). Lead ongoing maintenance, integrations, user permissions, and user training
- Data Integrity & Analytics: Maintain high standards of data hygiene across all systems. Partner with the Senior Manager and People Analytics team to build, track, and analyze key recruiting metrics (time-to-fill, pipeline velocity, pass-through rates, agency spend) to inform TA strategy
- AI & Tech Enablement: Research, evaluate, and help implement emerging AI-driven hiring technology (e.g., AI sourcing, automated interview scheduling, conversational AI chatbots). Drive enablement and change management for recruiter adoption
- Vendor & Contract Coordination: Support the curation of our centralized knowledge hub for vendor contracts, agency agreements, and job board subscriptions. Track renewal dates, usage metrics, and license allocation
- Compliance & Governance: Enforce recruiting compliance, data privacy (GDPR, CCPA), and internal governance guidelines across all regions. Ensure audit readiness and consistent adherence to hiring standards
- Enablement & Knowledge Management: Design and maintain comprehensive documentation, SOPs, and training guides in the central TA knowledge base. Deliver onboarding and continuous enablement training to recruiters and hiring managers on tools and process changes
- Cross-Functional Project Management: Lead mid-sized operational projects and sprint initiatives (e.g., interviewer training program rollouts, job board optimization, candidate survey analysis) with minimal supervision
Salary benchmarks
Our take
Driven by the belief that technology can help build stronger and more valuable relationships between brands and customers, Braze is a customer engagement platform that helps its clients transform their data into real-time, personalised customer experiences. It develops in-app messaging, push and email solutions for household names such as HBO, Domino's and Peloton.
Built specifically for today's always-connected customers, Braze replaces badly integrated tools and outdated databases, elevating customer relationships through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and act on data from any source, so they can creatively engage with customers in real time across channels, all from one platform.
Publicly traded since 2021, Braze was recognised in 2026 as the UK's Best Large Workplaces™ and U.S. News & World Report's Best Companies To Work For. These laurels exemplify a culture built on consistent growth and innovation, and its expansion to 15 offices across the EMEA, APAC and AMER regions speaks to its leading position in the customer engagement sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Talent Development: We support your professional growth through formal career pathing, learning platforms, and our Global Learning Stipend
- Global Presence: Our global presence—15 cities and growing—provides opportunities to work and connect with top talent around the world
- ESPP: We offer an Employee Stock Purchasing Plan to all employees globally.
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
- Seek the Truth: We combine intelligence with humility to challenge assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
Mel Windley (Director of Global Inclusion and Opportunity)
- Braze takes an inclusion-first approach and holds the philosophy that Global Inclusion and Opportunity must be built into business processes in order to have lasting and meaningful impact. The future we want to shape is one where people from diverse backgrounds and experiences can thrive and have meaningful careers at Braze.
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