Technical Account Manager, Cybereason
France
France or other EU Countries
Cybersecurity platform
Open for applications
Cybersecurity platform
501-1000 employees
Open for applications
France or other EU Countries
501-1000 employees
Company mission
To empower enterprises, organizations, and businesses to run their operations with full security confidence.
Role
Who you are
- The ideal candidate should be an experienced and innovative cyber and security professional with exceptional stakeholder management skills and who has the ability to advise and deliver strategic outcomes across a wide range of industry sectors and challenging environments
- They are willing to challenge, dive into the details, and show how Cybereason can support complex security configurations and environments
- Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
- Experience in developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
- Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
- Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction
- Excellent Fluent native French and Fluent English verbal and written skills including report writing and presentation skills
- Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles
What the job involves
- Increasingly, more and more companies are using Cybereason to protect their core business. Cybereason is looking for a passionate and experienced Fluent French Native Speaking Technical Account Manager
- The person will work with our customers to help drive security & technical operational excellence thereby proactively reducing customers risk. Ideally this person will be based in France and/or any other EU country will be considered
- You would be a trusted advisor to our customers and part of a small dynamic team bringing the latest in disruptive, cutting-edge technologies to assist customers by providing top-quality technical & security guidance
- The primary responsibility of the Technical Account Manager is to help to ensure customer satisfaction and strengthen customer relationships with Cybereason
- Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues to our Customers
- Create reports for both internal Management and the customer on assigned customer action items. Business critical items must be managed to reduce the impact on the customer and progress to a smooth and satisfactory resolution
- Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
- Lead and drive deployment of the Cybereason software within the customer’s environment
- Provide proactive technical guidance to customers to drive security operations excellence
- Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
- Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
- Drive best practices and minimize the probability of operational issues occurring across our strategic customers
- Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization
- Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer
- Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner
- Help customers understand how they can integrate Cybereason into their incident response procedures
Our take
Cybereason is a cybersecurity endpoint detection and response platform that identifies cyber attacks. The defense platform leverages antivirus, detection and response technology with pre-emptive threat hunting to make clients future-ready against cyber attacks.
While there are a number of companies operating in this space, Cybereason has a strong track record, having helped protect customers such as Motorola, Mitsubishi and Harrods from supply-chain attacks as well as a series of high-profile ransomware attacks like those launched by DarkSide, REvil and Conti groups.
Despite a strong customer base and attracting a high level of investment, Cybereason hasn't been immune to macroeconomic conditions which have affected the overall tech sector, and it carried out a large scale restructuring near the end of 2022. After receiving Series G funding in 2023, Cyberason is expanding its customer base in the US midmarket segment and optimizing its product until market conditions turn around.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Mar 2025
$120m
LATE VC
Apr 2023
$100m
SERIES G
Total funding: $933.6m
Company benefits
- Unlimited PTO
- Health, Dental & Vision
- Snacks + Beverages (in office)
- Employee Assistance Program
- Fitness Reimbursement
- Pension/401k
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Yossi Naar
(Chief Visionary Officer)They worked as a Software Developer for 10 months before spending a combined 6 years at Gita Technologies and Kenshoo. They co-founded Cybereason in 2012.
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