Customer Service Representative, refurbed
Dutch Market
Refurbished electronics marketplace
Open for applications
Refurbished electronics marketplace
201-500 employees
Open for applications
201-500 employees
Company mission
Refurbed's mission is to change the world for the better by making refurbished products the new normal.
Role
Who you are
- You have excellent language skills and an ability to express yourself in a clear and understandable way
- You speak either Dutch and English or Dutch, German and English fluently
- You enjoy dealing with customers via e-mail or chat and if needed, on the phone
- You have experience in 2nd level customer service support
- You are communicative and are able to deal with stressful situations in a friendly and calm way
- You find a solution for every problem and at the end of the day you are happy to have made many of our customers happy
- You love to work with great colleagues in a highly motivated team
What the job involves
- You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
- You solve problems of our customers and merchants to the greatest possible satisfaction
- You make sure that refurbed customers become the happiest customers
- You do all of this mostly via email, and sometimes via phone
- You take over different projects within the team
Our take
Buying refurbished electronics can be a fantastic way to give a device a second life whilst saving a bit of cash, but many people are skeptical of doing so. Such items are often sold through illegitimate channels and there is no guarantee that the device will work for long, resulting in people avoiding refurbished goods.
Refurbed provides a refurbished electronics marketplace, which is challenging this. It allows users to browse and purchase refurbished devices that come with a minimum of 12 months' warranty.
The platform operates based on a monthly subscription fee, and whilst this will present a challenge when alternative marketplaces are free to use, the company has recognised that consumers are happy to pay for quality and warranty. Through its marketplace, the company aims to increase the prevalence of refurbished device purchases, helping to reduce waste and carbon footprints and help consumers save money in the process. 2023 funding is being used to expand the product offerings on Refurbed's circular economy platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2023
$57m
SERIES C
Aug 2021
$54m
SERIES B
Total funding: $129.9m
Company benefits
- Refurbed Clubs - We have launched several internal clubs for team members to network, spend time together and share interests. Yoga, Mountain & Boards, Karaoke, Football, Board Games or Volunteering are among the current clubs that our team members enjoy
- Refurbed Parties - Work hard, party harder! We love celebrating success and therefore we plan four big events each year, including our anniversary, summer & Christmas party, as well as our very own Oktoberfest!
- Development opportunities - At refurbed, we embrace personal and professional development and are constantly working on new solutions. Apart from our Mentoring System, we love to organize seminars and workshops, such as "Young Leadership" and "Communication". We are currently working on the implementation of even more great opportunities!
- Gym membership support - Save -15% on your gym membership at GetFit! This gym is located right next to our office and offers the perfect space for your pre- or afterwork-workout
- Free fruit & drinks - After your workout at GetFit you might want to grab a healthy free snack from one of our three fully-equipped kitchens! Even if you do not want to work out, delicious fruits are always available 😉 After work, we are looking forward to having a drink (or two) with you!
- Remote work & flexi time - Work from our beautiful modern office located in the heart of Vienna or work from home - it's up to you! There are no core working hours - our team members can choose when they want to get work done
- Work equipment - Every team member receives a refurbished laptop on the first day. We provide everyone with additional monitors for working from home to be perfectly equipped even if not in the office
Company HQ
Leopoldstadt, Vienna, Vienna
Leadership
Peter Windischhofer
(Co-Founder)Founder of Yolmo.asia. Management Consultant for McKinsey & Company from 2014 to 2017.
Kilian Kaminski
(Co-Founder)Previously Marketing and Brand Manager for ProGreen, and was New Accounts Manager and Program Lead for Amazon Services from 2014 to 2017.
Jürgen Riedl
(Co-Founder)Alumnus of Startupbootcamp in 2012. Co-founder and CTO of refurbed since 2017.
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