Senior Manager of AI Solutions Engineering, Weights & Biases

• 10+ years in AI/ML/Data solutions engineering, post-sales technical leadership, or related customer-facing technical roles
• 5+ years managing technical teams, ideally in AI/ML, cloud, or enterprise software domains
• Proven track record of guiding enterprise customers through technical adoption and production deployment of AI/ML solutions
• Strong expertise in machine learning, AI frameworks, and modern data/AI infrastructure
• Excellent leadership, communication, and stakeholder management skills with experience handling executive-level escalations
• Strong problem-solving abilities with a customer-first mindset
• Ability to balance strategic direction with hands-on technical guidance
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)

Desirable

• The Post-Sales AI Solutions Engineering team partners closely with enterprise customers to help take AI/ML use cases from concept to production
• Our team ensures customers realize tangible business value from their AI investments by providing deep technical guidance, deployment expertise, and seamless collaboration with Sales, Product, and Engineering
• We also play a pivotal role in shaping the roadmap by surfacing customer insights and best practices
• We’re hiring a Senior Manager, Post-Sales AI Solutions Engineering to lead and grow our North America team
• In this role, you’ll combine technical leadership, customer engagement, and people management to ensure the successful adoption of our AI solutions
• You’ll build and mentor a high-performing team of Solutions Engineers, oversee day-to-day execution, and act as the primary escalation point for strategic customers
• You’ll also drive operational excellence by defining team goals, tracking success metrics, and ensuring programs and processes are in place to streamline customer adoption