Senior Solution Engineer, Infobip
$107-140k
+ Quarterly bonuses
Office located in Jersey City, NJ
Full-stack communications platform as a service
Be an early applicant
Full-stack communications platform as a service
1001+ employees
Be an early applicant
$107-140k
+ Quarterly bonuses
Office located in Jersey City, NJ
1001+ employees
Company mission
To provide accessible, innovative global communication technology that creates seamless interactions between businesses and people across the globe.
Role
Who you are
- Have a strong knowledge of all technical aspects of Infobip’s products and solutions
- Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business
- Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services)
- Can identify new and innovative use cases for Infobip’s products and solutions
- Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition
- Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you
- Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation
- Maintain the highest degree of customer satisfaction during project implementation
- Collect the technical requirements and design technical solutions and service integration plans
- Deliver detailed and accurate technical documentation
- Handle technical and security questionnaires
- Ensure that all the projects are delivered on time, within scope and budget
- Minimum 5-7 years of strong expertise in pre-sales/solution engineering, tech sales, system integrations, implementation, or similar roles
- Experience in a technical role in the Telecommunications industry; experience in the Voice and CPaaS space highly desired
- Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions
- Excellent communication skills (both written and verbal) to clients, partners, and colleagues
- You have the ability to challenge the status quo
- You have an Engineering background and passion for IT and technology
- Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs)
- Able to present products and ideas with ease, confidence, and persistence
- Thrives in a fast-paced and dynamic environment
What the job involves
- We are seeking a Senior Solution Engineer with deep expertise in both Voice & Messaging technologies to join our dynamic Solutions Engineering team
- This role is a critical partner to our sales organization, helping to drive revenue by delivering technical expertise, solution design, and consultative support throughout the sales cycle
- As a trusted advisor, you’ll work directly with prospective customers to understand their business needs and customize tailored solutions that demonstrate the value of our platform
- Your ability to translate complex technical concepts into clear business value will be key to your success
- You’ll serve as a mediator between Infobip and its customer deployers/development technical teams, providing accurate technical solutions and expertise
- This role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity and integrations, implementations, solution design, and delivery
- You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes
- You’ll successfully perform project-related tasks and consult with Product Development teams, other Solution Engineers, our Solution Architect, and Solution Managers on assigned projects
- Partner with Sales to support discovery, qualification, and solution design for voice- & messaging-related opportunities
- Lead technical presentations, product demos, and proof-of-concept engagements
- Translate customer requirements into scalable, secure, and cost-effective voice solutions
- Serve as a subject matter expert (SME) on related voice and messaging technologies
- Collaborate with Product, Engineering, and Operations teams to ensure proposed solutions are viable and aligned with product capabilities
- Respond to RFPs/RFIs and assist in the creation of technical documentation and solution diagrams
- Stay current on industry trends, competitive landscape, and emerging technologies
- Provide feedback to Product Management on customer needs and market trends
Our take
The increasingly digital nature of how businesses connect with their customers brings new opportunities. Each customer touchpoint is an opportunity to augment and analyse user interactions with newfound precision.
Infobip helps companies take on this gargantuan task with a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualised interactions over customers’ preferred channels.
The company prides itself on its ability to help partners overcome the complexity of consumer communications, grow their business, and increase loyalty – all in a fast, secure and reliable way.
The biggest challenge for the company will be continuing to ensure that its comprehensive suite of products provides a more attractive option than a raft of specialised startups taking on individual challenges in the space like customer onboarding and real-time assistance.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$200m
SERIES A
Total funding: $200m
Company benefits
- Maternity & Paternity Leave
- Work from home opportunities
- Health insurance
- Employee stock option plan
Leadership
Izabel Jelenic
(CTO)Previously Delphi Developer at Pazinka Optima for 1 year and Oracle Developer at Uljanik IRI for 2 years.
Roberto Kutic
(COO)Previously worked at Uljanik Strojogradnja for 12 years, holding various positions such as Project and Design Leader and Management Board Member.
Silvio Kutic
(CEO)Studied Engineering at University of Zagreb.
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