Experienced Implementation Analyst, Enable
$74-92k
+ Bonus structure subject to company or individual performance + Equity Program
Software for rebate management
Job no longer available
Software for rebate management
501-1000 employees
Job no longer available
$74-92k
+ Bonus structure subject to company or individual performance + Equity Program
501-1000 employees
Company mission
To evolve the way B2B trading partners work together into true collaboration.
Role
Who you are
- Proven background in Customer Success within a SaaS organization
- 1-2 years of related experience
- Strong problem-solving skills with prompt issue identification
- Ability to run training and onboarding for new team members
- Track record in managing SMB customer implementations
- Demonstrated project management competence
- Skillful in building relationships with customers and identifying expansion opportunities
- Experience handling large data sets and extracting relevant insights. Desirable, but not necessary, to be confident using Python, SQL or similar to quickly draw insights or manipulate data
- Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution
- Ability to understand the terms of complex trading arrangements
- Capacity to drive process improvements for successful customer implementations
- A proactive attitude to identify other areas to support across the team
What the job involves
- As an Experienced Implementation Analyst, you will be a member of our Customer Success (CS) team
- You will work as part of an implementation team, alongside a Manager of Implementations, to deliver value to our customers through Enable’s software
- A key element of your role will be identifying the requirements of customers and owning the configuration of solutions that fulfill these requirements
- This will include delivering training to customers, validating data and providing ongoing support for the software once it has been adopted by customers
- You will lead the delivery of projects for Small and Medium-Sized Business (SMB) and be a key member of the project team working with Mid-Market and Enterprise customers
- Lead the implementation, onboarding and adoption of Mid-Market customers. This involves the discovery, design, configuration, testing and validation and go-live phases of the project
- Drive implementation milestones by planning and executing tasks, being accountable for successful project completion
- Lead Customer Success (CS) initiatives with management support, sharing expertise and mentoring team members in specific areas
- Enhance the quality of workshops and demos within your sub-team, and independently expand your product knowledge
- Understand customers’ change processes and apply Enable’s methodology effectively to achieve successful outcomes
- Efficiently manage customer escalations, following the company policies and procedures
- Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently
- Regularly updating internal tools and project plans such as GuideCx
- Expertly handle internal and external communications related to implementations and other initiatives
- Mentor and offer constructive feedback to team members to support their career development
Our take
Rebates – payments from seller to buyer after the buyer has purchased specified goods – are an essential part of operations in a range of industries, acting as both an incentive to drive sales as well as a way to foster loyalty between trading partners. However, the archaic systems and timely practices surrounding the management of these rebates has the potential to negate the intended benefits. Enable delivers a rebate management platform that drives trusted relationships between B2B trading partners, by simplifying processes and minimising disputes.
Enable was founded in 2016 in response to the supply chain problems caused by the lack of trust, lost agreements, and siloed data surrounding rebates. Its platform automates processes to increase efficiency, allows rebate claims to be made in a timelier manner, manages pricing calculations and, importantly, reduces disputes by keeping accurate audit trails. The company stands out by a focus not only on simplifying rebate processes, but going further to convert rebates into an “engine for growth”.
Enable has raised considerable funding and support, and served many customers, demonstrating the utility of its product. Investment is cited to go towards increasing headcount and accelerating its growth into new global markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$120m
SERIES D
Oct 2022
$94m
SERIES C
Total funding: $273.8m
Company benefits
- Hybrid working environment
- Work-life balance
- Free food and drink
- Generous vacation time
- Colleague bonus plan
- Cycle to work scheme
- Parental leave
- Wellness program
- Regular social events
- Equity plan
- Bring your pets to work
- Electric vehicle scheme
Company HQ
The East Cut, San Francisco, CA
Leadership
Andrew Butt
(CEO)Co-Founder and former Managing Director of the eCommerce division of DCS Group. Co-Founder and former Director of Enable Infomatrix.
David Hunt
(COO)Member of CEO Group at Vistage Worldwide. Former Operations Director of the eCommerce division of DCS Group.
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