Engineering Manager, Klaviyo
Billing
$188-282k
3+ days a week in office
The only CRM built for B2C.
Job no longer available
The only CRM built for B2C.
1001+ employees
Job no longer available
$188-282k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Track record of building high-output teams with high-quality deliverables that meet deadlines on time and under budget
- 2+ years of management experience in a software engineering discipline on a business-critical team, 7+ years of software engineering experience
- Previous experience handling in-app payment flows with a major payment processor (ex. PayPal, Stripe, Adyen, Plaid)
- Experience with one or more of the following: payment processing, exposing/gating features based on paid tier levels, reconciling internal data with third party vendor data, credit / debit in-app systems
- Previous experience working with external or internal auditors or finance teams to verify how data sources tie to financial statements
- Track record of working on high visibility projects with requirements you have to actively seek out. Desire to be judged on measurable outcomes and change process to achieve those outcomes
What the job involves
- Billing & Monetization oversees the payments and enforcement infrastructure that allow hundreds of thousands of companies to send billions of emails and text messages
- As Klaviyo continues to grow, our customers needs are becoming more diverse
- Our teams are instrumental in helping our customers understand where their dollar spend goes, complying with regulatory requirements, facilitating internationalization and assisting in all pricing related changes at Klaviyo
- The Billing & Monetization team is seeking an Engineering Manager to help drive Klaviyo forward in its mission to help creators control their own destiny
- You will drive outcomes and decisions directly related to Klaviyo’s growth in international markets, its relationship with large customers with multiple subsidiaries and unique payment requests, how new products are priced and packaged and more
- As manager of one of Klaviyo’s most important teams, you will partner with product as a key decision maker in determining the team’s roadmap and how it executes on business-critical projects
- Work with Klaviyo customers and stakeholders to build a platform that delivers best-in-class value at the lowest possible price
- Manage a fast-growing team of six engineers who oversee a high variety of infrastructure (internal APIs, payment processing, bulk discount and self-serve coupon application) and customer-focused (customization of billing config, best-in-class checkout experiences) projects
- Make decisions and own outcomes around infrastructure, application logic, documentation, product changes, UI and more
- Mentor new engineers and lead development of new teams
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
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Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2024 over 75% of Klaviyos participated in a Klaviyo Resource Group
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