Customer Success Manager, Securly
EdTech
+ Performance incentives
Enterprise level digital security for schools
Job no longer available
Enterprise level digital security for schools
201-500 employees
Job no longer available
+ Performance incentives
201-500 employees
Company mission
To foster safe and focused learning environments through technology while keeping students healthy and engaged.
Role
Who you are
- Influential Communication & Active Listening: Ability to deliver tailored presentations and align communication with client needs
- Grit, Resilience, & Growth Mindset: Proven ability to overcome challenges, maintain focus, and drive continuous improvement
- Adaptive Thinking & Problem-Solving: Demonstrated success in handling objections, providing creative solutions, and negotiating beneficial terms
- Product & Industry Knowledge: Deep understanding of product features and industry trends; K-12 experience is a plus
- Strategic Research & Prospecting: Ability to identify new opportunities and prepare effectively for client engagements
- Client Engagement & Relationship Management: Proven experience in building long-term client relationships and identifying upsell opportunities
- Time Management & CRM Proficiency: Expertise in using CRM systems such as Salesforce, Gainsight, and Outreach to prioritize tasks and optimize engagement
- Sales Acumen: Experience in identifying upselling and cross-selling opportunities in the EdTech/K-12 space, with a proven track record in managing sales cycles
What the job involves
- As a Customer Success Manager, you will manage relationships with approximately 300 small school districts in Western US, ensuring they achieve their safety and wellness goals using Securly’s product suite
- Reporting to the Director of Customer Success, your role is critical in driving revenue growth through consultative solution selling, upselling, and cross-selling
- You’ll serve as a trusted advisor, helping clients maximize the value of our technology and ensuring their long-term success
- First 30 Days:
- Product Mastery: Build a solid understanding of Securly’s product suite, including key features and value propositions
- Customer Engagement: Establish relationships with all assigned accounts and begin assessing their needs
- Health Score Review: Analyze customer health scores to identify immediate areas for improvement
- First 90 Days:
- Customer Health Improvement: Increase at least 80% of accounts to the "green" zone for customer health through strategic interventions
- Upsell Opportunities: Identify upsell and cross-sell opportunities in at least 10% of your accounts, initiating conversations
- Customer Satisfaction: Achieve a CSAT score of 80% or higher demonstrating strong client engagement
- First 6 Months:
- Relationship Building: Develop trust with key stakeholders, ensuring alignment with their long-term goals
- Customer Advocacy: Cultivate at least five customer advocates for case studies or testimonials
- Cross-functional Collaboration: Partner closely with sales, marketing, and product teams to drive customer success strategies
- First Year:
- Revenue Growth: Achieve 20% account revenue growth through targeted upselling and cross-selling
- Retention and Churn Reduction: Exceed retention goals of 85% and reduce churn to below 1%
- Customer Health Management: Maintain at least 80% of accounts in the "green" zone, ensuring customer satisfaction and product adoption
- At Securly, you’ll play a pivotal role in advancing student safety and wellness in K-12 schools while leveraging cutting-edge technology to build strong client relationships
- As a Customer Success Manager, you’ll thrive in a remote-first, supportive culture that promotes both professional growth and personal well-being
- This is a Quota based role. Our CSMs have expansion and retention sales goals (quotas)
Our take
Securly is the market-leading student safety and device management solution designed for primary/secondary schools. Leveraging cloud-based technologies with the power of AI, the company is dedicated to ensuring kids' safety while promoting productivity, while also offering teachers simplified tools for seamless classroom management.
With a stronghold in over 20% of the US market, Securly's success is evident through its rapid expansion on an international scale. Currently, it monitors an impressive 10+ billion online activities across more than 20,000 schools. As part of its growth strategy, the company has strategically acquired notable companies like Rhithm, specializing in student wellness, and Dyknow, a leading device monitoring platform.
In 2021, Securly became a part of Golden Gate Capital, a move that has enabled the company to continually enhance its platform and develop innovative solutions to meet the unmet needs in the field of EdTech. This positioned Securly for sustained rapid growth on a global level.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
44% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2020
$11.7m
SERIES B
Dec 2018
$16m
SERIES B
Total funding: $32.7m
Company benefits
- Flexible time-off policy
- 401k
- Company-sponsored health benefits
- An environment that shuns red tape and politics
- Continued learning and other empowering opportunities
- Breakfasts, lunches, and happy hours
- Fully stocked kitchen
- Game room
Company HQ
Ballbach and SOFA, San Jose, CA
Leadership
Tammy Mank Wincup
(CEO)Joined Securly in 20204 as CEO. Prior to this, they were a Senior Advisor, Interim COO/CPO at Get Well, President and CCO at Revolution Foods, and President at Protocol.
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