US Customer Success Manager, Jus Mundi
AI search for international law & arbitration
Be an early applicant
AI search for international law & arbitration
21-100 employees
Be an early applicant
21-100 employees
Company mission
To democratise legal knowledge and empower global legal professionals.
Role
Who you are
- Proven experience in customer success, account management, or similar roles, preferably in a legal-tech
- An understanding of AI tools and technologies in a legal context is a plus
- Strong communication skills, both verbal and written, with the ability to build trust and rapport
- Demonstrated problem-solving ability, proactive mindset, and strong organizational skills
- You wish to join an international agile start-up, which tackles the world of international law & arbitration
- Your English is perfect, and you like being in an international environment
- You are OK with travelling and visiting clients all around the US
- Experience: > 5 years
- Education: Master's Degree
What the job involves
- Our Customer Success Managers are the heart of Jus Mundi’s client relationships!
- Your role is essential to ensure clients feel supported, empowered, and ready to make the most of our solutions—Jus AI, Jus Mundi and Jus Connect
- From seamless onboarding to in-depth support, you’ll help clients experience the full value of our innovative platform, and guide them as they navigate new tools and features
- Customer Onboarding & Training: Lead client onboarding, delivering engaging and effective training sessions to set up clients for success
- Proactive Support & Engagement: Stay connected with clients, offering proactive guidance, check-ins, and assistance to ensure they’re optimizing their experience
- Customer Advocacy: Be the clients’s advocate within Jus Mundi, communicating their needs and feedback to our Product team
- Retention & Growth: Foster long-lasting relationships to drive client satisfaction, retention, and loyalty
- Identify upsell opportunities and liaise with our Sales team to expand existing accounts
- Data-Driven Insights: Analyze user engagement data and feedback to continually improve client experiences and adapt strategies
Application process
- 3 to 4 interviews with: VP Care & Revenues, CSM Director, Head of Americas and the CEO
Our take
Using AI, Jus Mundi helps make the work of legal professionals easier and more efficient. It provides a tool to assist with legal research, document drafting and translation. This makes it a valuable resource for legal teams working across different countries and jurisdictions.
Its technology integrates with existing law and arbitration databases to improve how legal professionals access and use information. By using Jus Mundi, legal teams can speed up their work processes, enhance collaboration, and handle tasks like documentation summarisation and translation more effectively.
The company has raised significant funds, including a Series B which was one of the largest amounts for a European legal tech company. The latest funding will be used to expand the company's AI technology and grow its presence beyond the 80 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Sep 2024
$18.8m
EARLY VC
Sep 2021
$10m
SERIES A
Total funding: $29.8m
Company benefits
- 😍 Working for a fast-growing global legal AI company offering a disruptive product that is revolutionizing the way lawyers around the world interconnect and conduct legal research
- 🤓 Exciting and positively challenging workplace with plenty of room for autonomy and creativity
- 💻 Hybrid working organization, mix between remote and on-site
- 💰 Good stock option (BSPCE)
- 🍴 Lunch vouchers
- 🩺 A great complementary private health insurance
- 💰We offer great equity compensation (BSPCE)
- 🚆 50% of public transportation is reimbursed
- 🌍 Travel (work abroad) policy: 8 weeks per year, you can live and work from where you want across the globe
- 🍼 Paid parental leave
- ✈️ Relocation support (to France)
Company values
- Friendly: We’re serious about work, not about ourselves. Laughing is a part of the journey. Kindness is allowed. Win as a team. Care!
- Committed: Work/Play with passion. Don’t give up. Own your role. Be a go-getter. Care!
- Explorative: Praise diversity. Speak your mind. Be Open-minded. Try and learn. The world is our playground!
- Excelsior: Be humble. Make mistakes, don’t repeat them. Feedback is the essence. Strive to be your best self. Sky is the limit!
Company HQ
Europe, Paris, France
Articles
Leadership
Jean-Rémi de Maistre
(Co-Founder & CEO)Co-founder of Jus Connect. Graduated from the University Paris Nanterre with a Master's Degree in International Law.
Aurélien Duval
(Co-Founder & COO)Previously an IT Consultant at ALTEN, an IT Project Manager at ID Logistics, and an IT Developer at CEPL Holding.
Thomas Latterner
(Co-Founder & CTO)Previously an IT Project Manager/Engagement Manager at Capgemini. Prior to that, they were a Developer at Blois.
Valentin Brondel
(Co-Founder & CFO)Previously a Financial Controller at Carrefour and a Corporate Financial Analyst at e-valo.
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