Observability Engineer, Cision

• Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent practical experience
• Experience with observability practices (metrics, logs, traces, application performance monitoring)
• Hands-on knowledge of Grafana and related technologies (e.g., Prometheus, Loki, Tempo, ELK)
• Familiarity with cloud platforms (AWS, Azure, GCP), containers (Docker), and orchestration (Kubernetes)
• Scripting or automation experience (Python, Bash, PowerShell) and use of IaC/configuration management tools (Terraform, Ansible)
• Ability to implement SSO, RBAC, and security best practices within observability systems
• Strong troubleshooting, analytical, and communication skills
• This role may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements
• Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Occasional travel may be required based on business demands

Desirable

• The Observability Engineer II is responsible for designing, implementing, and maintaining observability solutions that ensure full visibility into infrastructure, applications, and services
• This includes integrating data sources, developing dashboards, managing alerts, and enabling proactive incident response and performance optimization
• While the scope includes multiple observability platforms, this role has a specialty focus on Grafana and its ecosystem
• Deploy, configure, and maintain observability platforms and tools, with emphasis on Grafana and its related components (e.g., Prometheus, Loki, Tempo, Alert manager)
• Design, build, and optimize dashboards, visualizations, and reports to provide actionable insights for both technical and business stakeholders
• Integrate and manage data sources across metrics, logs, traces, databases, and cloud environments to ensure comprehensive monitoring coverage
• Define, implement, and refine alerting rules and incident workflows to support timely detection, triage, and resolution of issues
• Monitor and optimize observability platform performance, scalability, and cost efficiency, including upgrades and patching
• Implement authentication, RBAC, and secure data practices in compliance with organizational and regulatory standards
• Collaborate with DevOps, SRE/Operations, developers, and business partners to capture monitoring requirements and improve observability capabilities
• Automate provisioning, configuration, and ongoing tasks through scripting and Infrastructure as Code
• Maintain documentation, runbooks, and best practice guides; provide training and enablement to end users
• Perform other duties and responsibilities as required to support business needs