Customer Success Manager, Hayden AI
$110-129.4k
Offers equity and a company-wide bonus plan
1-3 days a week in office
AI-powered smart traffic enforcement platform
Posted today
AI-powered smart traffic enforcement platform
101-200 employees
Posted today
$110-129.4k
Offers equity and a company-wide bonus plan
1-3 days a week in office
101-200 employees
Company mission
Hayden AI’s mission is to bridge the innovation gap in traffic enforcement by combining artificial intelligence with mobile sensors to increase the safety, efficiency, and sustainability of municipal fleet vehicles.
Role
Who you are
- BA/BS in related discipline
- 5+ years in customer success or account management in a startup environment
- Excellent communication and interpersonal skills with the ability to connect and build rapport with stakeholders at all levels
- Passion for solving problems and finding effective solutions, regardless of how big or small the task
- Previous experience working in government, healthcare, or academia, with an understanding of lengthy and complex procurement processes
- Willingness to travel
What the job involves
- The Customer Success Manager (CSM) will support the Director of Customer Success by creating and maintaining strong customer relationships, assisting with the operational needs of the client, providing data-driven solutions and results, and ensuring overall program health
- The CSM will serve as the lead point of contact for the customer, making suggestions and recommendations that impact the success and upward trajectory of the account
- Client Relationship Management: Develop and maintain strong client relationships, serving as a trusted partner and internal advocate for all clients
- Expansion & Renewal: Work with the Director of Customer Success to execute renewals and
- Expansions, ensuring the customer achieves desired business outcomes
- Onboarding: Support new customers by coordinating closely with Operations during the implementation process, as well as conducting trainings and helping troubleshoot any issues that arise
- Customer Support: Work cross functionally with internal teams to problem-solve, including escalating complex issues to the appropriate team, tracking ticket progress, and communicating effective resolutions to the customer
- Key Performance Metrics: Manage & support customer contractual requirements & metrics, escalating to internal stakeholders and departments to ensure client expectations are met
- Program Health: Conduct tailored daily, weekly, and quarterly reviews of Program Health metrics to identify areas of concern or opportunities for optimization, and report to appropriate stakeholders and/or decision makers with results and recommendations
- Reporting: Analyze and build on existing standard business reports and/or dashboards that present critical client information in an effort to deliver insights to the client and to align internal cross-functional teams
- Client Implementation: Support the implementation process by working closely with internal teams at Hayden AI to ensure seamless project execution, including helping with overall planning, scheduling, field visits, and testing as needed
- Customer Feedback: Document and track customer requests and feedback, communicating regularly to our engineering and product experts to drive product improvements
Our take
Traffic law enforcement has been pretty slow to adopt innovative technology, with static cameras on certain streets and in police cars still the norm, but the effectiveness of these is severely limited.
Hayden AI is set on evolving traffic enforcement with a range of AI-driven solutions, from mounted cameras on municipal vehicles to automated citation, 3D city mapping, and traffic hazard alerts.
That the company completed three sizable fundraises in its very first year spotlights the excitement it’s generating – particularly amongst government bodies. Apart from day-to-day traffic enforcement, Hayden AI also enables these clients to leverage data gathered to influence policy making.
Hayden AI has some grand plans for the self-driving vehicle and mapping sectors too, as companies in the niche could use up to date data and mapping information as they drive. Throughout 2022 and early 2023, it found multiple successes such as making a number of promising partnerships, joining the NVIDIA Metropolis Platform, securing a patent for its Safe Sense traffic violation reporting app, and launching a new tool to calculate emissions savings from automated bus lane enforcement.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2022
$4m
LATE VC
Sep 2020
$35m
SERIES B
Total funding: $51.4m
Company benefits
- Stock Options
- Health Benefits
- Flexible Hours
- Vacation Time
- 401K
- Sick Days
- Learning Opportunities
- Catered Lunches
- Gym Membership
- New Gear
- Casual Working Attire
- Fun Events
- Pet-Friendly
- Hackathons
Company values
- Collaboration - Work together to achieve a common goal.
- Customer Focus - The customer is our true north.
- Integrity - Act with integrity in every decision we make.
- Transparency - Succeed through the open exchange of information, both positive and negative.
- Empowerment - Figure out how to get things done and make them happen.
- Passion - Have a can-do attitude, with the enthusiasm and commitment to go the extra mile.
Company HQ
Old Oakland, Oakland, CA
Articles
Leadership
Chris Carson
(CEO)Former US Marine Corps. Has more than 20 years experience in tech startups as a Founder, Investor and Board Member. Founder and former CEO of autonomous vehicle tech company Nueevo Technologies, and Louisa Manufacturing.
Michael Byrne
(CPO)Served as Head of Product at Nueevo Technologies, and VP of Business Development and Product Marketing at Accuscore Driver Risk.
Bo Shen
(CSO)Was originally CTO of the company. Spent 11 years at Vuclip as Senior Director turned VP of Engineering, then as CTO. Had previously spent 10 years as a Senior Research Scientist at Hewlett-Packard Laboratories.
Vaibhav Ghadiok
(EVP - Engineering)Previously Robotics Engineer at Nixie Labs, Head of Mapping at NAUTO, and Navigation & Perception Lead at Visible Sensors.
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