IT Manager, Altruist

• 4+ years of progressive IT experience, including at least 1 year in a management or senior technical lead role in a fast-paced tech or fintech environment
• Okta/Auth0 administration at scale — SSO/SCIM integrations, Okta Workflows, lifecycle automation, and group management. Non-negotiable
• MDM proficiency with Kaseya VSA, Jamf, or Intune — device enrollment, remote management, and policy enforcement
• Networking fundamentals: VLANs, VPN configuration, TCP/IP, Meraki or equivalent — comfortable owning office network health across multiple locations
• People management: has led a small team, managed performance, built onboarding plans, and made hiring decisions
• Excellent communication — you can explain a security architecture decision to a non-technical executive and a detailed Okta workflow to a junior engineer

Desirable

• We are hiring an IT Manager to lead Altruist's Information Technology function
• This is the senior-most IT role at the company — you will own identity management, device lifecycle, helpdesk operations, audit compliance, vendor relationships, and a team of engineers across four offices
• You report directly to the Sr
• Director of Engineering and are a peer to Engineering Managers across the organization
• This is not a traditional IT management role
• Altruist treats IT as an engineering discipline — with roadmaps, OKRs, architecture decisions, and a real career ladder
• You will write Okta Workflows, build n8n automations, sit in audit evidence reviews, and also hire, develop, and run 1:1s with your team
• The best candidate leads with technical credibility and manages with clarity
• Own the function, not a workstream. Identity management, device lifecycle, helpdesk, audit compliance, vendor relationships, and infrastructure projects — all of it is yours to shape
• Lead an AI-native IT operation. We have an automation layer in production and an AI helpdesk agent in development. You extend this roadmap, you don't inherit it passively
• Build the team. You will manage 2-3 engineers today and hire more. Your fingerprints will be on who joins, how they grow, and what the IT function looks like in three years
• Partner with Engineering. IT at Altruist is embedded in the Engineering org. You will work closely with Cloud Infrastructure, Security, and Platform teams — not in a silo
• Be the technical authority. When there's a question about Okta architecture, VPN design, or MDM strategy — the answer comes from you
• Own Okta as the company's identity platform — administer SSO/SCIM integrations across all applications, manage group lifecycle, and build Okta Workflows that automate provisioning and reduce manual review burden
• Lead the completion of the Active Directory to Okta migration, closing security gaps in AWS and Microsoft AD environments
• Own the Enterprise VPN migration from OpenVPN + AWS credentials to an Okta IDP-integrated solution
• Partner with Security on YubiKey program completion, Okta Verify sunset, and endpoint vulnerability SLAs
• Own and extend the IT automation roadmap — Okta Workflows, n8n, Google Apps Script, and Claude Code — with the goal of automating every repeatable process before considering a headcount addition
• Ship the T1/T2 helpdesk AI agent currently in development — designed to handle Okta app access and password resets autonomously
• Complete the audit evidence AI agent pilot, targeting 60% reduction in manual SOC 2 and ITGC evidence collection work
• Own the MDM/RMM environment using Kaseya VSA — device enrollment, EOL replacement cadence, vulnerability patching, and remote management
• Ship Zero Touch Deployment — enabling drop-ship provisioning of pre-configured laptops to all offices and remote employees
• Manage hardware procurement through CDW, maintain asset inventory in Asset Panda, and own the device lifecycle end-to-end
• Own helpdesk operations across all four offices — JSM queue configuration, SLA targets, escalation paths, and routing
• Own new hire onboarding and offboarding end-to-end: Okta provisioning, device setup and shipping, orientation, and access lifecycle
• Support Corp RIA Beta IT operations — provisioning and IT support for incoming Altruist Advisors (15-50 advisors expected in H2 2026)
• Own IT's role in SOC 2 and ITGC audits — evidence collection, UAR execution, BDO relationship, and readiness through the full audit cycle
• Partner with the Security team on endpoint monitoring, EDR tooling, KnowBe4 administration, and security awareness compliance
• Drive toward automated evidence collection — the audit evidence agent pilot is the first step
• Manage and develop a team of 2-3 IT engineers across Culver City, Dallas, and San Francisco — run 1:1s, set growth paths, and establish team culture
• Own all IT vendor relationships — CDW, Kaseya, Asset Panda, JetBrains, KnowBe4, DocuSign, FIS, Tropic, and others — negotiating proactively, not at renewal deadlines
• Partner cross-functionally with Cloud Infrastructure, Security, and Platform engineering teams on shared infrastructure and compliance work