Customer Support Executive, Chip

Part time

£15.2k

+ Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.

Entry and Junior level

London

Remote from UK

Investing and savings app

Be an early applicant

Investing and savings app

201-500 employees

FintechB2CPersonal financeInvesting

Be an early applicant

£15.2k

+ Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.

Entry and Junior level

London

Remote from UK

201-500 employees

FintechB2CPersonal financeInvesting

Company mission

To build wealth for our generation.

Job

Company

Role

Who you are

You can get your head around a complex system quickly
You find it easy to juggle and prioritise different tasks
You’re chilled under pressure
You are friendly and naturally engaging with a positive can-do attitude to customer support
Committed to providing excellent customer support, written and verbal

What the job involves

We are looking for a Part time Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience
Working hours - 24 hours per week
Saturday & Sunday - 9am until 6pm
2 Weekday evenings - 4pm until 8pm
Dealing with all queries that come in through live chat, email and through social media
Troubleshooting technical issues and optimising user experience
Reporting bugs and UX issues to other members of the team
Active participation in app growth and development

Application process

We usually respond within three days
Video screen with someone from our Talent team
Short take-home test
Video interview with the hiring manager & Team Lead
Final interview with VP of Customer Support

Salary benchmarks

Our take

Chips offers a free app designed to make saving as easy as spending. Utilising an AI-driven system, the app calculates how much users could save, provides an option to decline, and automatically transfers the selected amount to the user's Chip account, streamlining the saving process.

To date, Chup's users have collectively saved over £800M, showcasing the product's popularity. The enthusiasm for Chip is evident, having raised a total of £43.5M with over 27.5k shareholders.

The company has bolstered its team with strong hires from notable organisations such as Purplebricks, Deposit Solutions, Barclays, Funding Circle, and Monzo, positioning Chip for significant growth. However, the challenge lies in remaining relevant amid a competitive landscape of savings and investment accounts. To address this, Chip continuously innovates its investment product to help users effectively build wealth.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% female employees

0% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (4.4)

Company

Funding (last 2 of 11 rounds)

Dec 2023

$6.9m

LATE VC

Nov 2022

$4.9m

CONVERTIBLE

Total funding: $84.9m

Company benefits

Discretionary share option bonus
Workplace pension scheme
Private medical insurance (medical history disregarded)
Employee Assistance Programme
Cycle to work scheme
Season ticket loan
Free ChipX subscription for UK-based employees
We are an equal-opportunity employer and value diversity
Flexible working arrangements
Unlimited holiday (policy not to count) ✈️
Annual £1500 Personal Learning Allowance
£30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
Company laptop

Company HQ

London, UK

Leadership

Simon Rabin

(Co-Founder & CEO)

Previously co-founded Roamer. Prior to that, they were a Director at Txt2buy and a Marketing Manager at Unibutler.

Alex Latham

(Co-Founder & CMO)

Previously worked in Marketing at Maxim and as Head of Growth at Pineapple Punk.

Share this job

View 8 more jobs at Chip