Solutions Engineer, ShipBob
B2B
$67.2-112k
+ Discretionary bonus plan
More information about location
Tech-enabled third-party logistics
Be an early applicant
Tech-enabled third-party logistics
1001+ employees
Be an early applicant
$67.2-112k
+ Discretionary bonus plan
More information about location
1001+ employees
Company mission
To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.
Role
Who you are
- 5-7 years of experience in solutioning-forward roles, such as Solutions Engineering, Solutions Architecture, or similar customer-facing technical roles
- Familiarity with compliance-centric Retail requirements (routing, labeling, SLAs) and EDI/API integrations that facilitate compliant fulfillment
- Ability to assess and articulate technical & operational feasibility and/or constraints
- Comfort working with EDI standards, APIs, data-mapping, and general concepts of integrated systems
- Ability to tie technical & operational decisions to business outcomes for merchants
- Demonstrated ability to influence a diverse range of stakeholders and push progress across complex projects without direct authority
- Effectively simplifying complex requirements and writing clear Merchant Success Plans
- Experience developing effective, repeatable frameworks that result in both efficiency and quality
- We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions
What the job involves
- The Solutions Engineer II (B2B) will play a critical role supporting B2B/Dropshipping expansion-opportunities for existing merchants
- Acting as a trusted advisor, you’ll fill gaps between merchants’ needs, retailers’ requirements, technical setups, and operational feasibility
- You will partner with Success, Implementation, Operations, Product, and other teams to ensure opportunities are properly vetted, scoped, clearly & accurately documented, and prepared for successful implementation
- This role reports to the Implementation Team Lead or another aligned functional leader, depending on organizational placement
- Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion-opportunities: retailers’ expectations, timelines, volumes, technical needs, etc
- Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value
- Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported
- Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support
- Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle
- Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations
- Support internal approvals, opportunity-creation, and Prepaid billing recommendations
- Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders
- Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness
- Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed
- Collaborate with Success, Implementation, Operations, Product, and other teams to develop practical, achievable solutions and ensure cross-functional alignment
- Serve as the centralized point of contact for B2B- or Dropshipping-focused scoping/solutioning
- Recommend improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences
- Help strengthen standardization across B2B/Dropshipping offerings by sharing insights across teams
- Additional duties and responsibilities, as necessary
Application process
- There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis
Our take
Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.
From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.
With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general, continued uptick in eCommerce should see it to future success nonetheless.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES E
Sep 2020
$68m
SERIES D
Total funding: $334.7m
Company benefits
- Remote-first company with a hybrid, flexible work environment
- Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
- Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
- Medical, dental, and vision insurance for employees and their dependents
- Short-term and long-term disability, and access to mental health resources
- Referral bonus program
- 401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
- Pet insurance through Nationwide
Company HQ
West Loop, Chicago, IL
Leadership
Dhruv Saxena
(Co-Founder & CEO)After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. They were then an Engineer at Lincoln Electric and Software Developer at InContext Solutions.
Divey Gulati
(Co-Founder & COO)After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.
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