Onboarding Specialist, OpenTable
Italian Speaking
2 days a week in office (Finsbury Square, London)
Online restaurant reservation service
Posted today
Online restaurant reservation service
1001+ employees
Posted today
2 days a week in office (Finsbury Square, London)
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- 1+ years of professional experience in a customer support, implementation, or hospitality role
- Fluency in Italian both written and verbal
- Proven experience training and guiding non-technical customers on how to use software solutions
- Strong foundational understanding of restaurant operations and workflows
- Excellent organizational and time management skills with a demonstrated ability to drive multiple concurrent projects to completion
- Effective remote communication skills, maintaining an engaging and professional presence for virtual training
Desirable
- Direct, hands-on professional experience working within a restaurant environment
- Familiarity with cross-functional collaboration alongside Sales, Customer Success, or Billing teams
- Experience refining or scaling onboarding programs and operational processes
- Demonstrated ability to make sound, fact-based decisions independently within ambiguous situations
- A degree or equivalent practical experience in a related field
What the job involves
- As a Italian speaking Onboarding Specialist, you will drive the successful integration of our restaurant partners by managing the implementation process from initial sale to go-live.
- Utilizing a consultative approach, you will configure software solutions, coordinate logistics, and deliver tailored training to set each restaurant up for long-term success.
- You will collaborate within a global team to optimize the speed, volume, and quality of implementations in a hybrid work environment.
- By empowering restaurant staff with the right tools and knowledge, you will play a critical role in enhancing their operational efficiency and overall experience
- Guide restaurant partners through the comprehensive onboarding process, tailoring the system configuration to meet specific operational needs
- Deliver engaging training to key restaurant staff via remote tools, focusing on optimizing their daily operations using our software
- Manage a dynamic queue of restaurant implementations to reduce time-to-onboarding while ensuring high-quality setup and deployment
- Coordinate administrative functions for the global onboarding program, including scheduling, content collection, and software implementation logistics
- Collaborate cross-functionally with internal teams to proactively eliminate customer pain points and refine onboarding strategies
- Communicate implementation status, task progress, and feedback clearly to peers, stakeholders, and external partners to ensure seamless deployment
Salary benchmarks
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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