Inside Sales Representative, Wolters Kluwer

• Education: Bachelor’s degree or equivalent job experience
• Experience: 1+ years prior sales or telemarketing experience, or sales-related internship experience
• Professional and courteous phone presence
• Strong attention to detail/ability to take and relay detailed notes
• Team player/works well with others
• Self-motivated to learn and succeed
• Comfortable in a fast-paced environment – flexibility is a must
• Strong computer skills

Desirable

• This position is a telephonic inbound/outbound sales role that is responsible for generating revenue and/or profit margin in small to large-sized accounts
• Limited field activity may occur, but only on an infrequent basis
• Responsible for learning sales techniques and reporting daily or weekly activity to Inside Sales Team Leader
• May also participate on key account sales teams and provide ongoing service and support in named accounts
• Generate qualified leads, via telemarketing and email, and effectively transition to the sales team
• Follow up on marketing qualified leads and conduct research to set meetings for the sales team
• Participate in calling campaigns to target account/prospects from pre-defined lists
• Meet target Key Performance Indicators (KPI’s) for calls and emails
• Identify key buying influencers within accounts to determine budget and timeline
• Build and cultivate relationships by initiating communications and conducting follow-up communications to move leads through the sales funnel
• Develop and maintain detailed client records using CRM software, Salesforce.com
• Set customer appointments for sales reps via Outlook
• Present and demonstrate product in an effective manner via webcast
• Provide regular communication and updates on relevant deals with manager and members of the sales team
• Support sales efforts at trade shows and other meetings
• Be able to navigate and communicate throughout a hospital organization from department level contacts to C level leadership
• Maintain a working knowledge of the products through release training and engagement in showcases as needed
• Support company objectives and achieve goals successfully
• Provide feedback to management on market and product issues
• Participate in quarterly and annual sales meetings
• Attend and successfully complete regularly scheduled training sessions
• The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job
• They are not intended to be an exhaustive list of all duties and responsibilities and requirements

• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process