Project Coordinator, User Interviews

• 1+ years of experience in a client-facing role (i.e.,account management, project management, customer support, etc.)
• Bachelor’s degree strongly preferred
• Down-to-earth self-starter
• Excited by the idea of joining an early-stage and lean startup
• Comfortable with ambiguity
• Must be fully available to work Thursday-Monday, 9am-5pm EST
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Desirable

• As a Project Coordinator I, you’ll play a pivotal role in managing clients’ projects and their recruitment needs
• Additionally, you will keep our customers happy and excited about our products through excellent communication and support
• This is a full-time role with a working schedule of Thursday through Monday 9AM - 5PM EST
• QA & launch recruitment for our researchers submitted projects
• Manage the ongoing recruitment and full lifecycle of our researchers projects
• Handle proactive outreach to researchers regarding their projects
• Cover other team members when they are out of office
• Serve as the product expert, keeping up to date with new product releases and features
• Handle incoming customer communications, providing excellent & timely support and troubleshooting when necessary
• Bring ideas and brainstorms to the forefront related to our team goals
• Coverage on holidays, optional and not required