Talent Management Business Partner, Wayfair
5 days a week in office (Wilmette, IL)
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
5 days a week in office (Wilmette, IL)
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 4+ years of experience within HR at a Manager or Business Partner level, preferably in a retail setting or other customer service setting
- Excellent, verbal, and written communication skills and an ability to communicate across various mediums
- In-depth knowledge and understanding of employment law
- Experience handling employee relations questions and issues
- Customer management skills with ability to build trust, credibility, and professional relationships with employees at all levels
- Ideally, a Bachelor's degree in HR, Business or in a related field
- Ability to use independent judgment, problem-solve, be creative, and answer questions
- Proven ability to effectively and respectfully partner with individuals at varying levels within an organization
What the job involves
- Our mission as a Global Talent Management organization is to support our people as individuals, members of teams, and as part of Wayfair
- We seek to enhance productivity and retention by promoting employee welfare and inclusion, fostering collaboration and innovation, and driving employee professional growth - reflecting our commitment to our key business drivers, our customers, and our shareholders
- As a true business partner to our leaders, you will be tasked with providing strategic input, insight and advice on the People Principles and the impacts that our people have on the success of our site
- You will tackle existing and potential future challenges through detailed understanding of the business objectives, key metrics, and KPIs driving success across your site(s)
- Strategic partner to business leaders on organizational effectiveness supporting a growing physical retail footprint into new states
- Ensure an understanding of business needs and objectives and proactively resolve talent management and business issues
- Identified support strategies to increase manager capability
- Support all new hires to ensure there is a comprehensive orientation and on-boarding to Wayfair while ensuring a positive introduction to the company and consistency in providing company information
- Support and guide people leaders on the performance management process, benefits open enrollment, performance cycles, voice survey
- Manage and own the absence review process, analyzing data and trends and connecting with internal leaders to react to the trends
- Consistently manage people data, synthesize information and partner to develop action plans to improve the store(s)
- Address inquiries and provide guidance in relation to company policies and procedures
- Promote a psychological safety work environment that adheres to Wayfair values and People Principles. Ensure employee concerns, complaints or workplace conflict are addressed and resolved timely and fairly
- Manage all associate relations concerns for the store(s). Work closely with people leaders to ensure leaders are equipped to lead seek to understand conversations
- Develop and maintain new and existing employee documents in Workday as well as supporting compensation/payroll administration
- Review employee data to support modifications to policies and to drive talent management changes in addition to policy
- Ensure compliance with all local /country labor laws and regulations
- Work cross functionally with teams to develop and deliver appropriate engagement strategies
- Promote employee contribution and commitment by facilitating focus groups, surveys, round tables, town halls and other forums to assess and deploy culture initiatives
- Work closely with the wider management team and the relevant departments to ensure a highly effective talent management service while contributing to the unique Wayfair culture
- Administer exit interviews and collect attrition data for practical use to improve retention
- Lead ongoing Physical Retail project initiatives
- Lead, develop, mentor, and inspire Talent Management team members
- Provide direction and monitor progress on talent department goals
- Collaborate effectively with Talent Acquisition and Field Enablement team
- Perform various other duties as assigned
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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