People Business Partner, Modern Animal
$101-137k
3+ days a week in office (Culver City, CA)
Membership based veterinary care provider
Open for applications
Membership based veterinary care provider
201-500 employees
Open for applications
$101-137k
3+ days a week in office (Culver City, CA)
201-500 employees
Company mission
To better the lives of animals by building a place that's better for all of us who love them.
Role
Who you are
- A go-getter who is passionate about people and driven to find solutions
- A strong communicator with excellent interpersonal skills
- A problem-solver who can think critically and make data-driven decisions, driving timely decisions and mitigating risk
- An empathetic leader who can build trust and rapport with team members at all levels, influencing teams and contributing to business objectives
- A self-starter who is comfortable working independently and as part of a team, you will be able to work on strategies that may be partly defined
- Bachelor’s degree required
- Minimum of 5+ years of experience in Human Resources and HR compliance
- Advanced knowledge of HR best practices, policies and procedures
- Preferred experience in healthcare or veterinary care
- PHR certification or SHRM preferred
- Demonstrated ability to manage projects across multiple stakeholders / locations
- Experience working within a multi-unit structure supporting both corporate and field based team members
- Operate with high emotional intelligence and exceptional listening / communication skills
- Enthusiasm for solution-oriented thinking
- Strong attention to detail and accuracy
- Ability to handle sensitive and confidential information with discretion
- Proficiency in HRIS software (preferably UKG) and Google Suite is a plus
- Passion for animal welfare and the veterinary industry
- Ability to travel up to 80% to various clinic locations (currently, SF, TX, AZ, and CO, with future growth expected)
What the job involves
- As part of our People Support team, and to help us expand into new geographies and scale our clinics, we’re looking for a People Business Partner who’s ready to embrace opportunities to learn, build, and transform the way veterinary care works
- As a PBP, you’ll partner with clinic and virtual care leadership to help them Get Sh*t Done—ensuring the right people strategies drive outcomes that matter.
- You’ll work closely with teams, providing feedback, recommending coaching, and fostering growth in ways that truly Communicate with Care and respect the humans (and animals!) we serve.
- By aligning business objectives with our culture, you’ll help us Set Our Own Bar and push for excellence in everything we do
- This role is all about integrity and impact. You’ll need to Do the Right Thing every step of the way, with honesty and transparency that builds trust across teams. Success here means leading with curiosity, grit, and a people-first mindset that uplifts our clinics and creates better outcomes for pets and their humans. Ready to build something extraordinary? Let’s make it happen—together!
- Strategic Partnership & Alignment:
- Develop genuine, collaborative partnerships with area, virtual and regional managers, serving as the HR expert for a multi-state area
- Ensure HR policies and required processes align with state-specific and federal employment laws
- Partner with higher-level business leaders to develop and execute HR strategies focused on:
- Talent management
- Organizational effectiveness
- Human capital planning
- Workforce planning
- Team member engagement
- Translate business priorities into high-impact HR initiatives aligned with the overall business objectives
- Provide data-driven recommendations to clinic leaders, helping them "look around corners" to improve performance, retention, and the overall team member experience
- Coaching & Expertise:
- Act as a coach to clinic leaders, providing feedback on leadership style and fostering a positive work environment
- You’ll coordinate seamlessly with our broader People team while being the go-to HR resource for your clinic leaders, ensuring we have continuous improvement in our processes
- Talent Management & Development:
- Support and contribute to regional and company-wide care team engagement and culture initiatives to grow eNPS year over year through surveys and action planning processes
- Facilitate management training and development, driven by content to grow management capacity and eNPS at clinic and regional levels
- Create and utilize a clinic health dashboard and people planning tool to drive improvement in each clinic's people development and engagement
- Recommend new approaches to improve the efficiency of the HR function
- Facilitate and support bi-annual performance review processes in partnership with the clinic leadership team and the people support team
- Work with Modern Animal leaders to identify high performers, build a strong talent bench, and facilitate succession planning and talent management processes
- Employee Relations:
- Serve as the primary point of contact for area and clinic leaders on care team-related matters
- Conduct timely investigations of Employee Relations issues and provide strategic direction to mitigate risk, partnering with Legal counsel as needed
- Manage team member relations issues, including investigations, conflict resolution, and disciplinary actions
- Promote a positive and inclusive work environment
- Provide guidance on team member policies and procedures
- Collaboration & Coordination:
- Establish, build and maintain positive relationships with the broader people support team to ensure all elements of HR are successfully coordinated to meet business needs
- Contribute to the design and delivery of programs and initiatives to attract, retain, and promote a diverse and inclusive workforce
- Reasonable Accommodations:
- Collaborate with clinic leadership teams to identify and implement reasonable accommodations for team members with disabilities
- Ensure compliance with relevant disability laws and regulations
- Work with team members and managers to create and implement accommodation plans
- Maintain confidential records related to reasonable accommodations
Our take
Modern Animal provides veterinary services for animals via a human-focused model. An annual membership fee covers all examination costs and 24/7 virtual consultations. The company specifically designed its clinics to appeal to owners by removing the clinical feel found at many traditional vets.
The service has so far appealed to younger pet owners who have been fast to adapt to virtual and digital services. It's also popular with veterinary teams, as Modern Animal also focuses on providing enjoyable working environments to attract and retain talent in an industry which has long experienced a skills shortage.
Modern Animal isn't alone in this space: competitors include Fuzzy and Airvet, both offering telemedicine for pets. Its continued success will depend on its ability to scale its operations and stay ahead of its rivals. Its opening of additional California clinics in 2022 and expansion across the US show that the company is well poised to take on this challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2022
$75m
SERIES C
Jul 2021
$40m
SERIES B
Total funding: $164m
Company benefits
- Excellent medical, vision, & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Free membership to One Medical for primary care
- Access to behavioral and mental health services through Ginger
- A collaborative team who has your back and will welcome you as part of our pack
Company values
- Build for Humans: This is why we are here. We use transparency and empathy to deliver a more authentic and joyful experience
- Stay Curious: We welcome diverse perspectives. We move forward more successfully when we use inquiry to dig deeper and remember that good ideas come from anywhere
- Embrace Challenges: We are solving hard problems without obvious answers. Our ability to gracefully manage tension can unlock opportunities and unexpected solutions
- Strive for Simplicity: We avoid the allure of complexity. Simplifying design, communication, and processes makes our lives and our client's lives easier
- Set Our Own Bar: We aim higher. While our past experience is valuable, we keep an open mind to push the boundaries of what is possible
Company HQ
Downtown, Culver City, CA
Articles
Leadership
Steven Eidelman
(Founder & CEO)After studying at the University of Pennsylvania, Steven spent 5 years as an Associate at Bain & Company and Spectrum Equity, before co-founding Whistle Labs. Following this, founded Modern Animal in 2018, serving as CEO since.
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