Senior Partner Success Manager, Workday
$116.2-204.7k
Salary varies depending on location.
Enterprise management cloud platform
Posted today
Enterprise management cloud platform
1001+ employees
Posted today
$116.2-204.7k
Salary varies depending on location.
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- 5+ years proven experience of project management with Workday HCM, Payroll, Financial or similar implementations within medium enterprise, large enterprise or Fortune 500 customers
- 3+ years working with Workday services deployment partners
- Highly professional and consultative style of working, strong individual contributor
- Great teammate, self-motivated with the ability to work collaboratively as part of a global team
- Ability to build credibility and trust to drive engagement and results
- Strong mentoring and coaching skills in working with partners
- Ability to manage and prioritize competing business priorities
- Excellent listening and communication skills
- Ability to clearly articulate messages to a variety of workmates and audiences
- Flexible and adaptable; able to work in ambiguous situations
- Forward looking with a broad approach to solutions
- Highly organized and detail oriented with a natural inclination for planning strategy and tactics
- Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement, or Professional Services Automation (PSA)
- Passion for customer service and outcomes
- Previous experience with a major systems integrator and/or an enterprise software company is a plus
What the job involves
- The Global Partner Organization is passionate about developing partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success
- This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to adopt a modern ecosystem and implement a unified and global partner strategy with local flavor, and cross-functional engagement in programs, systems, processes and people
- The Global Partners Organization (GPO) is hiring a North America Partner Success Manager to join our diverse team
- You will play a meaningful role in empowering successful deployment outcomes throughout our global services partner ecosystem
- The Partner Success Manager will be an expert in the Workday Deployment Methodology providing guidance and expertise to our partners
- This team works collaboratively across the Workday Partner Management and Customer Experience organizations to support partners on high risk projects that need extra care or assistance
- You will build executive level relationships and influence our team's roadmap through providing suggestions to management based on key trends and themes for issues experienced in our partner ecosystem and your ideas to strategically address them
- Develop and deliver partner assistance offerings to encourage successful deployments and services practices
- Serve as a guide and expert on delivery methodology to new and existing partners
- Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology
- Work closely with the partner, Partner Manager and CX on deploying customer concerns including assessing project issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team members to enable successful outcomes
- Influence processes aimed at services partner success to ensure they work for and are adopted by partners and internal Workday teams globally
- Develop processes/standards for partner primed deployment issues
- Serve as deployment expert to services partner transformation
- At times, participate in new partner sales cycles to assist partner in gathering requirements, formulating delivery approach, and developing a proposal/SOW
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
- 401k plan
- On-site health clinic (Pleasanton office)
Company values
- Employees - Most fundamentally, people are the core of our business. Without them, we would not have a business. We hire the best and expect great accomplishments
- Customer service - Every investment and decision we make has our customers in mind, and we pull out all stops to make the satisfaction of our customers paramount
- Innovation - We aim for innovation not only in our development organization but also in the way we approach all aspects of our business
- Integrity - We say what we mean, and mean what we say. We stick to our commitments, treat everyone equitably, and communicate openly and honestly
- Fun - We also feel it’s important to have a sense of humor. We like to laugh—it makes our work that much more enjoyable. We also invest in community and company events that help our employees and their families feel a connection to Workday beyond business as usual
- Profitability - Long-term economic success is what helps us provide employees and customers with the best productivity tools, solutions, and services. While important, profitability is not why we exist. Simply put, at Workday we exist to make and provide great products and services
Company HQ
Pleasanton, CA
Articles
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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