Senior TechOps Support Specialist, Monzo

• You have deep experience managing macOS and SaaS platforms at scale, including tools like Slack, Okta, Google Workspace, Notion, and Jamf MDM
• You are confident in leading large projects and coordinating with multiple stakeholders
• You have experience running incident response and post-incident reviews
• You can mentor and coach others and are motivated to raise the standard of the team
• You can research and introduce new technologies to solve complex, cross-functional problems
• You have a track record of delivering improvements in scalability and resilience for internal IT environments
• You are able to join our out of hours on call rota, for outside of business hours response (this comes with additional compensation)

Desirable

• As the friendly face of this team, our TechOps Support specialists are often the first point of contact for anyone needing help, whether it’s fixing a technical problem, setting up a new device, or getting a quick answer
• We’re focused on providing a positive and empathetic experience with every interaction, building trust and making sure everyone feels heard and supported. We don't just solve problems - we build a foundation of reliability and excellence that enables the entire company to thrive
• You'll be an experienced technically minded person, a mentor, a project owner, and the go-to specialist for all things TechOps Support
• Supporting our Monzonauts - ranging from in person out of our offices or remotely
• Support the team with computer onboarding sessions for our new Monzonauts
• Acting as a point of escalation for complex incidents, providing clear communication and fast resolution
• Owning technical standards for device management and SaaS administration, ensuring quality, scalability, and compliance
• Shaping proposals and influencing our approach to security, tooling, and onboarding at scale
• Mentoring and guiding TechOps specialists, sharing knowledge and setting best practices
• Researching and introducing new technologies and processes that improve the way Monzo works
• Balancing hands-on technical work with strategic initiatives that drive our tools, practices, and services forward

• The application journey has 3 key steps:
• Recruiter call
• 30-minute interview with the hiring manager
• 2 hours of technical and behavioural interviews
• This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
• We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
• If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated
• If you have a preferred name, please use it to apply. We don't need full or birth names at application stage