Technical Account Manager, mParticle
Post-sales
$120-150k
Plus stock options
Travel approximately 25%
Customer data platform for multi-channel consumer brands
Open for applications
Customer data platform for multi-channel consumer brands
201-500 employees
Open for applications
$120-150k
Plus stock options
Travel approximately 25%
201-500 employees
Company mission
To empower businesses to deliver personalized and engaging experiences to their customers across all screens and devices.
Role
Who you are
- 4-year undergraduate degree, or equivalent professional experience
- 3-5 years of client-facing experience as a Technical Account Manager or in technical solutions implementation or technology consulting roles
- Familiarity with RESTful APIs
- Experience collaborating with business and technology stakeholders
- Excellent written and verbal communication skills
- Mobile marketing and technology experience is a plus particularly deploying and supporting mobile SDKs and performing and supporting customer data integrations
- General knowledge of various digital marketing tools: analytics, attribution, ad serving, DMPs, push, and social media
- General knowledge of data-driven marketing practices: audiences, analytics, retargeting, exclusions etc
- Nice to have experience in machine learning, cloud architecture/services, serverless functions, streaming data, SQL/Analytics
- Spanish speaking is a plus
What the job involves
- As a Professional Services - Technical Account Manager at mParticle, you will work directly with our clients, often in collaboration with the Customer Success team, in owning technical projects, technical account health and relationships with our clients
- You will play a critical role in ensuring our clients are successful in adopting, leveraging and growing with the mParticle platform, and maximizing value from our services and solutions
- Your work will be meaningful and have a strong impact on mParticle and our clients’ success
- You will have a high degree of freedom in your work, with support from the entire mParticle team
- You will interact with some of the best minds in the data technology and marketing space and have the opportunity to partner with cutting-edge platforms across the machine learning, analytics, attribution, marketing automation, and social media domains
- Serve as the customers' trusted technical advisors by providing technical expertise on the mParticle platform and sharing technical best practices to help customers achieve their business goals
- Serve as the customers’ Professional Services main point of contact
- Own customers' evolving technical roadmap for the mParticle platform to ensure account's technical health and success
- Evangelize, educate, and support customers on data-driven use cases and their execution
- Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customers' use cases
- Contribute to Quarterly Business Reviews with key clients
- Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices
Our take
As more customer data is created and consumed across more systems, touchpoints, and tools than ever before, it has become a universal need to connect these systems and data sources to drive personalization while respecting consumer privacy needs.
mParticle is a retail customer data platform that improves the way companies collect information on their customers. mParticle utilizes sophisticated algorithms and machine learning technology in order to help drive better customer interactions. The firm also provides a range of data analytics services, A/B testing, marketing, and data warehousing tools.
Big data analytics in retail is expected to reach a total market value in excess of $25.5 billion by 2028. To help capitalize on this, the company has sought several acquisitions, the most recent being AI startup Vidora and analytics provider Indicative.
It is also working on its product to reach larger clients. It recently launched a new toolkit that allows enterprises to gather data from across the customer lifecycle, as well as introducing Custom Access Roles to its platform. A direct sync with Snowflake also bolsters the platform's utility, with other data platforms including Google BigQuery, Amazon RedShift, and Microsoft Azure to be supported in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Oct 2021
$150m
SERIES E
Mar 2020
$45m
SERIES D
Total funding: $303m
Company benefits
- Pawternity policy
- 401k
- Unlimited time off
- Bring your dog!
- Commuter program
- Flexible hours
- Healthy snacks
- Parental leave
- Remote first
Company values
- Optimize to Customer Value - Recognize that the truest measure of business success is our ability to create new customers and to create value for them. Lead with, and optimize for customer value
- Succeed as a team - Carry your weight, let go of ego, and prioritize team success over self-interest. Continually fight entitlement, as well as the behaviors and decisions that can lead to entitlement in order to optimize the output of the system as a whole
- Own it - Complacency is the real enemy, and the cure for complacency is self-reflection and taking action. Recognize that the meaning we assign to our experiences is in our control. Address the hard things head on, even though they are often the easiest to avoid
- Seek the truth (no sacred cows) - Operate with humility while striving for accuracy and objectivity. Get answers from the source rather than second hand information. Bring awareness to your intentions and intention to your decisions
- Find your flow - Be mindful, and create the conditions around you in order to do your best work. Manage your energy, and own your own karma
- Place Bets - Embrace uncertainty, and take action. The only sustainable advantage comes from learning faster; learning requires failure. This also requires us to prioritize relentlessly, and not spread ourselves too thin
Company HQ
Gramercy Park, New York, NY
Articles
Leadership
Michael Katz
(CEO)Previously Founder & President of interclick, before becoming CEO, and was on the Board of Directors for BrightLine and Adaptly. Current Mentor at Techstars alongside working at mParticle.
Andrew Katz
(CTO)Spent 4 years as a Software Engineer and then worked as CEO of mStyle for over 5 years. Co-founded interclick and worked at Yahoo! as VP of Engineering.
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