Senior Manager of HR Operations, OpenTable

• 3-5 years of experience in leading People Operations / HR Operations
• Hands-on experience using Workday as an end user
• Experience supporting North American population
• Experience working with HR ticketing systems (e.g., Zendesk)
• Strong organizational and execution skills
• Comfortable managing multiple priorities in a fast-paced environment
• Detail-oriented with a strong sense of ownership and follow-through
• Able to work independently while knowing when to escalate
• Exposure to shared services models or HR process standardization

Desirable

• The People Team at OpenTable focuses on building simple, scalable, and globally consistent People Operations. Our goal is to ensure strong HR fundamentals while continuously improving processes, systems, and employee experience across markets
• This role plays a key part in maintaining operational stability while supporting the delivery of defined People Operations initiatives throughout 2026
• OpenTable is seeking a Manager, HR Operations for a 12-month maternity leave cover. This role combines hands-on operational leadership with ownership of high-impact people operations projects
• The position oversees global day-to-day people operations, leads the Global People Operations Services team, drives improvements across systems, processes, and policies, and acts as a central liaison across key internal partners and external vendors
• The role works closely with the Senior Director, People Operations, through regular collaboration and alignment
• Own the day-to-day execution of People Operations across the employee lifecycle, including onboarding, job changes, offboarding, documentation, and data maintenance
• Ensure People Ops processes are followed consistently across all markets, with a focus on accuracy, compliance, and employee experience
• Act as an escalation point for complex or non-standard cases, applying root-cause analysis and looping in the Senior Director, People Operations when needed
• Support the Global People Operations Services team by answering tickets and resolving employee and contractor inquiries through Zendesk
• Be the main point of contact for our EOR Partner(s) and ensure all contracts and invoices are processed smoothly
• Maintain service levels and operational hygiene during the coverage period
• Drive delivery of assigned People Operations projects through structured planning, coordination, and execution
• Partner cross-functionally with People Partners, People Systems, Payroll, IT, Legal, TA, and external vendors to move work forward
• Maintain clear project timelines, dependencies, and status updates
• Ensure progress continues even when priorities shift, escalating risks and blockers early
• Planned initiatives may include:
• Onboarding process and systems improvements
• Zendesk reporting, metrics, and intake optimization
• Workday document management and self-service enhancements
• Employee handbook, policy, and benefits reviews by market
• Termination and severance process centralization
• Background check framework updates across markets
• RTO process and compliance support
• People Operations analytics and dashboards
• Cross-system alignment (Workday, Zendesk, Freshservice, DocuSign, Greenhouse)
• Partner with HR Systems and IT teams to maintain and improve Workday, Zendesk, and related tools
• Perform regular audits of employee and HR transaction data to ensure accuracy and consistency
• Identify opportunities for automation, standardization, and improved self-service
• Own and maintain SOPs, process documentation, and People Ops knowledge base content
• Work closely with the Senior Director, People Operations, providing regular updates on operational health, project progress, risks, and decision points
• Proactively escalate issues or decisions that require additional context or support rather than operating in isolation
• Serve as a reliable point of contact for People Partners and cross-functional stakeholders
• Maintain clear documentation of processes, decisions, and project status throughout the contract
• Ensure a structured and thorough handover at the end of the maternity leave cover, including documentation, open items, risks, and recommendations to support a smooth transition when the role holder returns