Project and Resourcing Manager, The ECA International Group
Eligible for Annual Bonus Scheme
More information about location
2+ days a week in office (Holborn, London)
Solutions to manage international workforces
Open for applications
Solutions to manage international workforces
101-200 employees
Open for applications
Eligible for Annual Bonus Scheme
More information about location
2+ days a week in office (Holborn, London)
101-200 employees
Company mission
Mobility solutions for a world that’s constantly moving.
Role
Who you are
- The ideal candidate is a strategic thinker with strong project management and resourcing experience, excellent communication skills, and a passion for delivering exceptional customer outcomes
- Experience: 5+ years in project management, resource management, or a related role, preferably in a SaaS or technology environment
- Education: Bachelor’s degree in Business Administration, Project Management, or a related field; PMP or equivalent certification is a plus
- Proven experience with project management tools (e.g., Click Up, Jira, Confluence)
- Strong organisational and multitasking abilities
- Excellent communication and interpersonal skills, with a customer-first mindset
- Analytical skills to assess resource needs and evaluate project performance
- Familiarity with customer success principles and SaaS business models
What the job involves
- We are seeking a dynamic and organised Project and Resourcing Manager to join our Customer Success Team at ECA Global
- In this role, you will ensure the seamless execution of ECA Expert implementation as well as other Customer Success initiatives, by managing project timelines, optimising resource allocation, and driving operational efficiency
- Lead end-to-end project planning, execution, and monitoring for ECA Expert implementations, ad hoc client projects and Customer Success initiatives
- Coordinate with cross-functional teams (e.g., Sales, Product, Engineering) to ensure successful onboarding, implementation, and ongoing customer support
- Develop and maintain project plans, timelines, and deliverables using project management tools (e.g. Click Up, Jira, Confluence)
- Identify and mitigate risks, ensuring projects are delivered on time and within scope. Track risks and decisions within projects
- Communicate progress, challenges, and successes to internal and external stakeholders
- Assess and allocate team resources to ensure optimal workload distribution and project efficiency, in particular, manage the resourcing of a pool of Business Analysts
- Collaborate with team leads to forecast resource needs based on upcoming projects and customer demands
- Track and report on resource utilisation, identifying opportunities to improve productivity
- Manage and prioritise competing project requirements to align with business goals and customer needs
- Develop and refine processes for managing multiple projects and customer success initiatives
- Establish metrics and KPIs to track project performance and team effectiveness
- Implement tools and workflows to streamline project and resource management
- Drive continuous improvement initiatives to enhance team efficiency, reduce time to value for our clients and increase customer satisfaction
- Partner with Customer Success Managers to ensure successful implementation of ECA Expert and other ECA solutions to achieve customer goals and ensure expectations are met
- Act as a point of escalation for project-related issues, working quickly to resolve them
- Support the team in delivering a world-class customer experience that fosters retention and growth
Salary benchmarks
Our take
ECA International supplies solutions for organisations with increasingly mobile and international workforces to manage and reward their people. Its comprehensive suite can be employed at any scale and includes services such as a daily rates calculator for international business travellers, and online training courses on how to handle compliance throughout relocation.
Altogether, ECA supports organizations to manage compensation and benefits for their mobile workforces. It offers access to a robust portfolio of data, calculators, reports, guides and surveys, as well as salary management software so that businesses can create strong and informed international reward programmes
Recognised as a leader in its field, and with roots going back to 1971, ECA International is no stranger to moving with the times. As more and more businesses transform the way they hire, and look to build enhanced workforce management for the modern age, there should be no shortage of opportunities for the company to move forwards
Steph
Company Specialist at Welcome to the Jungle
Company
Company HQ
Holborn, London, UK
Leadership
Andrew Shaw
(Group Chief Executive (Not founder))Previously Vice-Chair, Trustee and Non-Executive Director at Wac Arts. Also was an advisor at ADazzle.
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