Director/Senior Director of Research & Insights, Salesforce
$230.8-384.1k
+ Employee stock purchasing program
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$230.8-384.1k
+ Employee stock purchasing program
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Familiarity with leading a distributed team, enterprise marketing and the market for them, along with advanced competency with mixed methods, will be a value-add
- Deep expertise and passion for the research craft, specifically its application and deployment within a product-centric development lifecycle
- Proven ability to translate complex research findings into actionable product insights and drive data-informed decision-making
- Demonstrated capability in leading, aligning, and empowering geographically distributed researchers. Experience implementing processes for remote collaboration, fostering a high-performance environment across time zones and locations
- Proficient in navigating complex organizational structures, influencing cross-functional stakeholders, and driving research initiatives from conception to delivery in a fast-paced environment
- 12+ years of experience leading research strategy in user experience, product design or technology contexts
- Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)
- Excellent project management, executive communication skills, storytelling, and technical understanding of products
- Proficiency in a range of generative and evaluative research techniques, and an understanding of how to apply them to complex questions in a technology context
- Strong leadership capabilities and interpersonal skills, with experience growing, developing, and retaining top research and insights talent
- Proven track record influencing product direction and strategy with actionable insights in a technical product environment
What the job involves
- We are seeking a highly autonomous, strategically adept, and impact-driven Director/Senior Director of Research & Insights to provide leadership for the Marketing Cloud Research & Insights team
- In this pivotal leadership role, you will be instrumental in goal setting the research strategy and vision specifically for Marketing Cloud, the #1 agentic marketing platform
- This role will have to work cross-functionally across highly technical teams, helping to drive action from insights
- They will also need to be comfortable managing collaborative efforts across multiple product teams, and serve as a consultative partner in ad-hoc initiatives
- Strategic Research Vision & Agenda Leadership: You'll define, lead, and resource the research vision and agenda for the Marketing Cloud portfolio
- This will involve close partnership with the General Manager (GM) and cross-functional leadership (Product, User Experience, Engineering, Product Marketing) to deliver insights supporting the cloud's biggest priorities
- Proactive Product Strategy Advocacy: Proactively partnered with senior management across cross-functional teams, including Product, Design, Engineering, Product Marketing, and Customer Success, to identify and advocate for product strategy rooted in data and customer insights
- High-Performance Research Team Leadership: Led a high-performance, high-productivity research team with direct reports based across the US, including active involvement in hiring and onboarding new team members as needed
- Actionable Insights & Measurable Impact: Inspire and coach the team to deliver actionable and timely insights with measurable impact, informing cloud and product strategy as well as tactical decision-making
- Researcher Development & Project Execution: Develop and advise researchers to excel on fast-paced projects, requiring meticulous attention to detail and efficient execution within constrained timelines
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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