Senior IT Engineer, Ro
$128.4-165k
+ Equity
More information about location
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$128.4-165k
+ Equity
More information about location
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- 5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
- Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
- Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows
- Experience packaging and deploying software idempotently for seamless deployments
- Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line
- Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
- Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate
- Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
- Passion for building and maintaining a superior IT hygiene posture and user experience
- Strong team player - we cross-train and level up together
- Excellent troubleshooting skills
What the job involves
- We are looking for a Senior IT Engineer who will play a key role ensuring a frictionless, secure experience for our team members as we collectively work to bring an amazing healthcare experience to our patients
- This role reports directly to the Senior IT Engineering Manager and works closely with other internal technology teams
- This is a non-managerial, hands-on individual contributor role where you'll build, operate, and maintain Ro's internal systems and endpoints
- You'll work closely with the team to manage and mature a multi-platform environment - macOS, Windows, ChromeOS and VDI - creating code, automations and integrations to keep it running securely at scale
- We run a modern agentic tooling stack internally (Claude Code, MCP-based integrations) and build automation to give back cycles
- Our environment is cloud-native by design, with no legacy directory services or on-prem dependencies to maintain - giving us the freedom to build and manage infrastructure the right way, rather than the way it's always been done
- Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
- Administer enterprise browser policy, extension management, and secure defaults across the fleet
- Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
- Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
- Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
- Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it
- Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
- Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
- Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
- Fully own project implementation plans and schedules
- Provide support to issues escalated to the IT Engineering team
- Participate in on-call rotation approximately every 6 weeks
Our take
Ro is a direct-to-patient healthcare company on a mission to help patients achieve their health goals by delivering the easiest, most effective care possible.
It's the only company offering nationwide telehealth, labs, and pharmacy services, too. This was enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care.
Since 2017, the company has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder & CEO)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and User Acquisition at kgb and as VP of Growth at BARK.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 26 more jobs at Ro