Partnerships Success Associate, Healthie
$78-88k
+ Bonus + Stock options
More information about location
2-3 days a week in office
Infrastructure for virtual-first healthcare organizations
Open for applications
Infrastructure for virtual-first healthcare organizations
21-100 employees
Open for applications
$78-88k
+ Bonus + Stock options
More information about location
2-3 days a week in office
21-100 employees
Company mission
To empower the providers and builders of the care ecosystem with the tools they need to deliver a complete virtual experience for the end-consumers.
Role
Who you are
- Partnership Management - 3+ years of managing partnerships with relationship management/sales within B2B SaaS companies
- Health-Tech Knowledge - Experience in digital health/health-tech including knowledge of provider-facing tools
- Quota Achievement - Consistent track record of meeting or exceeding quotas
- Technical Acumen - Some technical knowledge, a basic knowledge of APIs
- Tool Proficiency - Experience with software tools and platforms like Salesforce, Notion, Monday, Partnerfleet, and HelpScout
- Project Management - Strong project management skills to facilitate the smooth roll-out of new partners
- Cross-Functional Collaboration - Strong cross-functional experience collaborating with Customer Success Managers to identify areas of opportunities for partners
- Analytical Problem-Solving - Strong problem-solving and analytical skills
- Strong interpersonal and leadership skills: You care about people - your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority
- Exceptional communication skills, both written & verbal
- Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down
- Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences
- Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) in your work
What the job involves
- Healthie is hiring a Partnerships Success Associate that will oversee and manage the day to day operations and success of our Marketplace Partners at Healthie
- Reporting to the VP of Marketplace, you will be hands-on in the implementation, go-to-market, and ongoing management of our Product Partnerships
- You will be responsible for the retention of partners and growth of partner activations among Healthie’s customer base, meeting quarterly and annual KRs and KPIs
- You will collaborate with success, support, product and engineering teams to understand our customer’s needs and present win-win scenarios for Healthie’s customer base and our partners
- Partner Management & Support
- Collaborate with the VP of Marketplace to refine partner management processes and ensure partners are supported in go-to-market efforts and ongoing interactions
- Conduct regular 1:1s and manage day-to-day operations for a designated list of marketplace partners, fostering high internal satisfaction and understanding
- Build strong rapport with cross-functional teams (success, support, sales) and maintain transparent communication with leadership
- Increase partner NPS and drive growth in customer adoption of marketplace partners
- Strategic Growth & Market Expansion
- Structure the partnership success process, including updates, meeting cadences, go-to-market facilitation, and webinar support, while identifying opportunities for partner-driven market expansion
- Identify and address product gaps that new partners could fill, and flag key results (KRs), customer challenges, and solutions for ongoing improvement
- Drive revenue by ensuring 100% collection of marketplace fees and increasing consistency in KPIs, SLAs, and OKRs
- Attend conferences and events to represent the marketplace and support strategic growth initiatives
- Collaboration & Communication
- Interface with customers and Customer Success Managers to align partner solutions with client needs, enhancing marketplace value
- Support cross-functional teams by joining customer-facing calls and facilitating communication between partners and internal teams
- Participate in the acquisition of new partners, leveraging collaboration with the Director of Marketplace to expand the partner ecosystem
- Ensure positive feedback from peers and team members by maintaining transparent and effective communication across all levels
Application process
- As part of the application process for this position, we will ask you to submit a writing sample. This will include: example emails to partners, prospects, and/or an example of a social media post
- Resume Review
- Round 1: Preliminary Interview- 15 minutes (Director of Talent)
- Round 2: Interview- 30 minutes (Chief of Staff)
- Round 3: Interview- 20 minutes (COO)
- Round 4: Executive Interview- 20 minutes (CEO)
Our take
The past few years have seen a substantial rise in provision and uptake of telemedicine services, with over one in five Americans now signed up. This successful reimagining of healthcare provision into something more accessible, affordable, and effective, has led to a surge of VC investment and rapid-growth success stories in the sector. Would-be startups, however, have to navigate the costly and complex process of building out core, HIPAA-compliant infrastructure.
So software and API company Healthie is filling the gap in this market. The business helps these companies build and deliver health and wellness services by providing a fully-brandable suite of telehealth, business management, and coaching tools. This means that businesses can launch and scale at a fractional of the cost, and in a fraction of the time.
It’s a broad-based set of solutions that’s won Healthie an impressive number of client organizations across over 20 different countries. This vigorous growth looks likely to continue, too. Telemedicine remains a popular healthcare tool, and as regulations on telehealth data privacy tighten, the growing number of startups in this space are likely to need more support than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$23m
SERIES B
Jul 2022
$16m
SERIES A
Total funding: $41.2m
Company benefits
- Stock options
- Medical, dental, vision, life and disability coverages
- FSA and HSA
- Flexible vacation
- 401(k) plan with company matching
- Parental leave program
- Learning & development stipends
- Nutritional coaching
- Fitness membership budget
- Co-working subscriptions
- A laptop plus equipment stipend
- Summer Fridays
Company values
- Respect - "Make improvements, not excuses. Seek respect, not attention"
- Resilience - “When the going gets tough, the tough gets going"
- Reliability - "With great power comes great responsibility"
Company HQ
Chelsea, New York, NY
Articles
Leadership
Erica Jain
(CEO)Conducted research at the Center for Research on Prospective Health Care, moving into a nutrition program analyst role at the Clinton Health Access Initiative, and finally spent time as a healthcare consultant with BCG.
Cavan Klinsky
(CTO)Founded search engine Gevva, and then worked freelance as a web designer.
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