Team Lead Client Success, Scalable Capital
More information about location
Digital investment platform
Be an early applicant
Digital investment platform
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
Scalable Capital's mission is to provide people with professional, intelligent, and at the same time cost-effective solutions for wealth creation, trading and investing.
Role
Who you are
- You have experience in a leadership position within customer service/client success and are familiar with the industry's KPIs
- A Bachelor's or Master's degree in Business Administration or Economics is a plus. A strong background in banking/FinTech is also highly valued
- You possess a customer-centric mindset and are committed to delivering exceptional service
- You are empathetic, enjoy working with people, and have a passion for knowledge sharing
- You are a continuous learner with a desire for self-development
- You can effectively communicate the company's overarching vision and objectives
- Fluency in English is required. German language skills are a great advantage
What the job involves
- Our Client Success Team lead role will offer you the opportunity to lead and develop a team of talented and passionate Client Success managers of our German/Austrian brokerage business
- Track team KPIs, set clear goals, and monitor progress using a data-driven approach
- Cultivate the team's culture and exemplify our values by serving as a role model
- Closely monitor client satisfaction and retention. Identify and execute strategies for incremental improvement
- Support the launch of new products and features. Actively contribute to your team's communication strategy
- Regularly meet with Operations and Product Teams to discuss new and existing processes and identify improvements
Our take
Interest around investing in digital assets is increasing steadily due to innovations in fintech smartphone applications and the popularity of blockchain finance such as cryptocurrency. While stocks and cryptocurrency have a lot to do with this increase in popularity, it has also led to new investors learning about ETFs and index funds, meaning more people are looking for easier ways to invest.
Scalable Capital provides a free smartphone application for the investing and trading of stocks, cryptocurrencies, commission-free ETFs, and index funds, with subscription fees providing commission-free stock trading. The application also features a machine learning-driven robotrading service called Smart Predict to aid in improving users' limit and stop orders.
Whilst several other European investment platforms focus on commission-free trading, Scalable Capital has taken a fresh perspective by focusing on providing commission-free ETF investment. By doing this, the company encourages smart long-term ETF investments over riskier day-trading, tapping into a more mature market than applications focused on stocks. With further growth expected in 2024 after impressive Series E funding, Scalable Capital is carving out its market share.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2023
$64.7m
SERIES E
Jun 2021
$180m
SERIES E
Total funding: $371.4m
Company benefits
- Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren't near one of our physical locations in Germany, check out if your job is eligible remotely
- Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
- Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
- Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
- Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
- Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage
Company values
- We value other people’s money
- We boldly think backwards
- We dance like nobody's watching but run our company like everyone is
- We believe in access and freedom of choice
- We are here to make things simpler
- We are owners
- We want you to come as you are
- We know that people are all we’ve got
- We never assume
- We work as a team
- We are on time or arrive sweaty
- We believe finance is a strong lever to advance climate change goals
- We believe in beauty
- We are humble
Company HQ
Altstadt-Lehel, Munich, BY
Articles
Leadership
Erik Podzuweit
(Co-founder & Co-CEO)Experience as a Financial Analyst and Executive Director/VP for Goldman Sachs. Former Co-CEO (Germany) at Westwing Home & Living.
Florian Prucker
(Co-founder & Co-CEO)Vice President of Goldman Sachs from 2008 to 2014.
Patrick Pöschl
(Co-founder)Experience as Asset Structurer for Goldman Sachs from 2009 to 2014. Co-founded Scalable Capital in 2014.
Simon Miller
(Co-founder & Head of Broker International)Experienced as Base Metals Derivatives Trader for Barclays from 2008 to 2015. Co-founded Scalable Capital in 2014 as Business Developer.
Stefan Mittnik
(Co-founder)Experience as Professor at Ludwig-Maximilians-University Munich from 2003. Co-founded Scalable Capital in 2014.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 12 more jobs at Scalable Capital