Global Partner Manager, ServiceNow
Operations Excellence for Deloitte
$123.9-193.6k
Plus 15% annual bonus and equity (when applicable), variable/incentive compensation & ESPP
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$123.9-193.6k
Plus 15% annual bonus and equity (when applicable), variable/incentive compensation & ESPP
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 7+ years in partner operations, alliance operations, business operations, program management, or a related function
- Strong understanding of enterprise SaaS operating models, performance management, and cross-functional governance
- Proven success in building and scaling operational frameworks for global partnerships or complex cross-company programs
- Experience with ServiceNow, Deloitte, or similar consulting/technology partner ecosystems preferred
- Excellent analytical skills with the ability to synthesize data into insights and actions
- Strong knowledge or ability to quickly learn and leverage AI tools
- Strong communication and stakeholder management skills across senior and executive audiences
- Operational Rigor: Demonstrated ability to establish structure, discipline, and predictability across complex programs
- Execution Excellence: Ability to drive accountability, ensure follow-through, and manage program dependencies
- Data-Driven Mindset: Skilled at using metrics and insights to guide decisions, prioritize actions, and measure impact
- Cross-Organizational Leadership: Adept at unifying diverse teams and navigating matrixed environments
- Continuous Improvement Orientation: Passion for analyzing processes, identifying gaps, and driving enhancements
What the job involves
- The ServiceNow Global Partner Manager – Operations Excellence for Deloitte is a critical leadership role reporting to the Deloitte Global Partner Leader. This role focuses on driving operational rigor, governance, execution discipline, and continuous improvement across the global alliance. Operating at the intersection of ServiceNow and Deloitte, the manager ensures that partnership operations run smoothly, efficiently, and in alignment with strategic priorities, enabling scalable and predictable growth
- Establish and lead the operating rhythm for the ServiceNow–Deloitte alliance, including QBRs, pipeline reviews, and executive updates
- Maintain governance frameworks, program cadences, decision mechanisms, and documentation that ensure clarity, accountability, and alignment across both organizations
- Coordinate annual and quarterly operating plans, ensuring alignment to partnership objectives and measurable outcomes
- Implement and continuously refine standardized processes for reporting, solution lifecycle management, field operations, and cross-functional collaboration
- Drive operational consistency across regions by creating playbooks, templates, toolkits, and repeatable processes
- Monitor and optimize workflows to eliminate friction and increase efficiency across all alliance programs
- Own partnership performance measurement, including tracking and reporting of KPIs (e.g., revenue, pipeline, certification targets, solution adoption, program ROI)
- Develop dashboards and reporting mechanisms that provide executive clarity and inform data-driven decisions
- Lead root-cause analysis and action planning when KPIs or commitments are at risk
- Partner with solution, sales, and marketing leads to ensure operational readiness for solution launches, field enablement, and global program rollouts
- Oversee coordination of shared assets, resources, communications, and enablement materials across organizations
- Support regions with operational tools, processes, and best practices that accelerate adoption of alliance initiatives
- Identify operational gaps, risks, and dependencies across the alliance; lead proactive mitigation planning
- Drive a culture of continuous improvement, optimizing how ServiceNow and Deloitte jointly operate and deliver on commitments
- Benchmark operational practices against leading alliances and apply best-in-class enhancements
- Serve as the central connector across sales operations, solution leads, partner teams, marketing, finance, and executive sponsors
- Facilitate structured communication and alignment between ServiceNow and Deloitte global, regional, and industry teams
- The ServiceNow Global Partner Manager – Operations Excellence for Deloitte is instrumental in strengthening the operational backbone of the alliance. By driving governance, execution discipline, and scalable processes, this role ensures that the partnership functions efficiently and delivers consistent, measurable value to both organizations and their clients
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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