IT Operations and Helpdesk Engineer, Claroty

$90-100k

macOS

Linux

Windows

Slack

Zoom

Google Workspace

Mid and Senior level

New York

5 days a week in office

Extended IoT cybersecurity platform

Be an early applicant

Extended IoT cybersecurity platform

501-1000 employees

B2BSecurityInternet of ThingsSaaSCyber SecurityCloud Computing

Be an early applicant

$90-100k

macOS

Linux

Windows

Slack

Zoom

Google Workspace

Mid and Senior level

New York

5 days a week in office

501-1000 employees

B2BSecurityInternet of ThingsSaaSCyber SecurityCloud Computing

Company mission

To secure the cyber-physical systems that underpin our lives.

Job

Company

Role

Who you are

4–5 years of experience in Helpdesk / IT Support roles
Strong knowledge of macOS, Linux, and Windows operating systems
Hands-on experience with hardware (desktops, laptops, printers, servers)
Experience with tools such as Microsoft Intune, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, various VPN solutions, and more
Solid understanding of IT and cloud environments
Knowledge of networking protocols - advantage
Team player with the ability to both take initiative and support colleagues
Highly motivated, proactive, and service-oriented
Strong communication skills
Fast learner with strong attention to detail
Excellent analytical and problem-solving abilities
Willingness to work flexible and sometimes long hours as workload demands
IT certifications - advantage
Fluent in English - additional language advantage
Willingness to work on-site from our New York office, 5 days per week

What the job involves

We’re looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to Claroty’s global users and take the lead on day-to-day IT operations and helpdesk tasks
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment
Provide hands-on technical support to employees across global and local offices
Troubleshoot issues related to hardware, software, network, and SaaS platforms
Manage user accounts and permissions across EntraID, Google Workspace, HiBob, and other tools
Document technical issues, resolutions, and process improvements
Assist in onboarding and offboarding processes
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations

Our take

Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.

Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organisations, providing robust protection in an increasingly complex digital landscape.

Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deployed by hundreds of organisations at thousands of sites worldwide.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

Glassdoor (4.2)

Company

Funding (last 2 of 8 rounds)

Jan 2026

$150m

SERIES F

Jun 2024

$20m

LATE VC

Total funding: $911.9m

Company HQ

Koreatown, New York, NY

Leadership

Galina Antova

(Co-Founder)

Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.

Amir Zilberstein

(Co-Founder & Chairman)

Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.

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