Customer Success Manager, PowerSchool
$58-88k
Plus equity
Cloud-based software for K-12 education
Be an early applicant
Cloud-based software for K-12 education
1001+ employees
Be an early applicant
$58-88k
Plus equity
1001+ employees
Company mission
To power the education ecosystem with unified technology that helps educators and students realize their full potential, in their way.
Role
Who you are
- This position demands a strong sense of personal accountability, a commitment to going above and beyond, and a collaborative mindset to deliver excellence to our customers
- As a Customer Success Manager at PowerSchool, the ideal candidate is a focused and organized self-starter capable of independent work within a collaborative team environment
- 5 years prior experience in a Customer Success, Account Management, or technical support role
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience
- Attention to detail and a strong bias for action
- Strategic thinking with the ability to align solutions to customer goals
- Proficient in Microsoft Office suite
- Mastery level of delivering difficult messages when necessary
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Desirable
- Salesforce experience preferred
- Understanding of K-12 education systems and technology preferred
- Software-as-a-service (SaaS) experience preferred
- Associate’s degree or equivalent work experience
What the job involves
- Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs
- Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers
- The Customer Success Manager holds a pivotal role at PowerSchool, championing our customers' needs
- Reporting to the Manager, Customer Success, the Customer Success Manager serves as the dedicated PowerSchool professional overseeing value delivery for our customer through PowerSchool’s acclaimed K-12 software solutions
- We are seeking an individual who can effectively collaborate with customers and internal teams, fostering stronger relationships and driving product adoption through the initiatives such as Success Planning, Executive Business Reviews (EBRs), Impact calls
- The role is strategically crafted to enhance customer retention through proactive customer engagement
- The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth
- Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
- Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
- Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
- Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement
- Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers
- Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship
- Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services
- Strategize on renewals working closely with the rest of the Account Team
- Effectively forecast customer health and risk of attrition
- Collaborate with sales teams to ensure growth attainment and increased footprint
Our take
Founded in 1997, PowerSchool is a software provider for K-12 education in North America with a vision to transform education through innovative technology. Whilst the pressures of the education system make it more difficult to individualize teaching styles following student needs, PowerSchool aims to do just that, most recently through its package of cloud tech resources.
PowerSchool’s a veteran of the industry and a testament to its success as an education provider is its acquisition portfolio, made possible through its wealth of successful products. Products created - or absorbed through acquisition - by PowerSchool include a Student Information Cloud for enrolment and document management, a student success cloud including behavioural support and attendance intervention features, as well as personalized learning and analytics products. Its breadth of product scope exemplifies a focus on the holistic approach to education tech.
PowerSchool is a verified unicorn, and despite its age has maintained its position as an industry leader. Recent innovations include the acquisition of budget and finance software company Allovue and the launch of AI educational assistant PowerBuddy.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2000
$31.5m
LATE VC
Total funding: $31.5m
Company benefits
- Medical, vision, and dental insurance with HSA match
- Fantastic work environment
- Tuition reimbursement program
- 401k with matching
- Life insurance
- Discretionary Time Off – (Unlimited Vacation)
- Video game break room with pool and ping pong tables
- Employee referral program
- Free soda, coffee, and tea
- On-site gym at the Folsom headquarters and Roanoke office
- Festive holiday parties and events
Company values
- Passion - We act on what we care about. We don’t give up when we encounter obstacles. We are committed to putting in the work to achieve our vision
- Accountability - We understand that the work we do is mission-critical to the safety and success of millions of people. We take individual and corporate responsibility to do right by our customers and our colleagues
- Curiosity - We are always in pursuit of what is possible. We celebrate success and then we say, “What’s next?” We aren’t afraid to ask the hard questions or start over if necessary. We are always learning
- Teamwork - We know that success is not a solo act. We believe in the value of community and collaboration. Our collective knowledge and creativity gives us the power to reach our goals
Company HQ
Folsom, CA
Articles
Leadership
Hardeep Gulati
(CEO, not founder)Previously the CEO of SumTotal Systems, Vice President of Product Strategy at Oracle Corp and SpinCircuit, Inc. and was the CTO and President of eBizAutomation.
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