Customer Care Specialist, Brenger

Salary not provided

A salary between €2.350 - €2.500 per month (on a 40-hour basis), excluding holiday pay (including holiday pay, this amounts to €2.538 - €2.700 per month)

Junior level

Amsterdam

Transport logistics platform for bulky goods

Job no longer available

Transport logistics platform for bulky goods

21-100 employees

B2CB2BMarketplaceSustainabilityLogisticsTransportDelivery

Job no longer available

Salary not provided

A salary between €2.350 - €2.500 per month (on a 40-hour basis), excluding holiday pay (including holiday pay, this amounts to €2.538 - €2.700 per month)

Junior level

Amsterdam

21-100 employees

B2CB2BMarketplaceSustainabilityLogisticsTransportDelivery

Company mission

To optimally use every van on the road.

Job

Company

Role

Who you are

A minimum of C1 level Dutch and English, both written and verbal
You are available for 32 to 40 hours per week
You have at least 1 year experience in Customer service
Ability to work under pressure and prioritise tasks efficiently
You can work independently
You have a team player mentality

Desirable

Familiar with the dynamics of a platform, start-up and/or the transport sector
Strong problem-solving skills
Positive mindset and enjoy making people happy
A fan of our sustainable business model

What the job involves

As a Customer Care Specialist, or a Customer Solutions as we call it, you are responsible for representing the voice of the customer
You ensure that all customers are treated fairly and competently, and that their concerns/feedback are heard and answered
The Consumer Specialist is a fixed beacon of knowledge who will ensure consistency in the way of working and communication within the Consumer part of the Customer Solutions team
You will be the owner of the daily consumer operation and the go-to person on this topic
Your tasks will roughly be divided as followed:
Consumer Support (60%):
Responding to consumers via phone, chats, and email tickets
Providing ad-hoc feedback to junior agents
Assisting with escalations such as unusual damage claims and complaints
Enforcing policies and SLAs
Reporting bugs/issues to Team Lead/Manager
Training agents in their onboarding period and on the job (20%):
1 onboarding day for Junior Solutions agents (Consumer)
Ad-hoc feedback to the Junior Solutions Agents
Support with escalations e.g. unusual Damage claims and Complaints
Leading by example as a Consumer Solutions Specialist
Owning Consumer Feedback (20%):
Managing review platforms (Google Reviews, Trustpilot, etc.)
Ensuring complaints are handled promptly and professionally
Monitoring consumer damages and complaints
Reporting consumer feedback to leadership for process improvement
No-Offer Management: making sure that the transports of today, tomorrow and the day after tomorrow are claimed by a courier
A one-year contract for 32 to 40 hours a week

Application process

Step 1: intro-call with Julie (People & Culture)
Step 2: interview 1 with Amadeu (Customer Solutions Manager) and Julie (People & Culture)
Step 3: Interview 2 which consists of two parts:
Part 1: with Amadeu (Customer Solutions Manager) and Tjeerd (COO), we will discuss a case together
Part 2: get to know Derk (CEO & founder)
Step 4: When we are both enthusiastic, we hope you will join our team as soon as possible

Our take

Brenger provides a platform that connects couriers on the road (with excess space in their vehicles that are already on route) with orders for private individuals. Its solution solves two problems; individuals buying large items from online marketplaces can easily get professional transport, and couriers can fill up their trucks more efficiently.

This approach enables couriers to make more money, while also helping to reduce CO2 emissions. A milestone for the company was its partnership with Marktplaats.nl, the largest online marketplace for second-hand items in the Netherlands, which significantly broadened its reach.

Brenger is active in the Netherlands, Belgium and West Germany, with a network of over a thousand partner carriers. Growing steadily, it is well poised to achieve its aim of reducing 20,000 tonnes of CO2 emissions, as it shoots for becoming the European sustainable standard for bulky goods delivery.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

40% female employees

5% employee growth in 12 months

Glassdoor (4.6)

Trustpilot (4.1)

Company

Funding (last 2 of 7 rounds)

Oct 2022

$2.9m

EARLY VC

Dec 2020

$2.9m

EARLY VC

Total funding: $12.1m

Company benefits

25 days off per year. And as a bonus: you’re free on your birthday.
Daily vegetarian lunch, snacks and fruit. Once a week we enjoy a home cooked lunch by colleagues.
6 weeks of full paid partner leave.
Pension plan covered by Brenger. Nice to know: our pension is only invested sustainably.
We work hybrid and encourage you to do sports whenever you feel like.

Company HQ

Museumkwartier, Amsterdam, Netherlands

Leadership

Derk van der Have

(Co-Founder & CEO)

Experience as Manager and Courier at Bavaria Bierkoerier for 2 years, and Intern of Global Commerce Innovation at Heineken.

Wisse Koedam

(Co-Founder & CFO)

Previously a Talent Scout at Unilever and co-founder of Alemania Imports.

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