Internal Communications Manager, Etsy
$96-124k
+ Equity Package + Annual Performance Bonus
More information about location
2+ days a week in office (Brooklyn, New York)
eCommerce platform for handcrafted goods
Posted today
eCommerce platform for handcrafted goods
1001+ employees
Posted today
$96-124k
+ Equity Package + Annual Performance Bonus
More information about location
2+ days a week in office (Brooklyn, New York)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Have at least 3-5 years of professional experience in roles with a heavy focus on internal communications, corporate communications and/or branding
- Be passionate about finding new and innovative ways to effectively communicate with large, globally distributed and diverse groups of people
- Have strong organizational skills and be adept at balancing multiple complex projects simultaneously and independently
- Be an excellent writer, tailoring your style and tone based on the sender, message, medium, and audience
- Have strong presentation-building skills, ideally using Google Slides. You’re able to take draft presentation slides from unclear and busy to a clear, concise, more digestible final product
- Possess outstanding judgment with the ability to represent our team with a wide variety of internal partners, including senior leaders, as well as the ability to exercise discretion when dealing with sensitive information
- Be fastidious about details and skilled at proofreading. People come to you for a final review before sending out an important email
- Have some experience with event production, video editing, and/or graphic design
- Be a self-starter and willing to pitch in wherever needed to achieve the team’s goals
- Build positive relationships with a diverse group of partner teams
- Take your work seriously, but not take yourself too seriously
What the job involves
- We are looking for an Internal Communications Manager to join Etsy’s Internal Communications team
- You’ll collaborate across orgs to inform, inspire, and engage Etsy’s globally distributed team — crafting communications across a variety of channels and mediums
- We pride ourselves on taking a human approach, with clear, concise, compelling communications that align with our company's mission
- As part of the global Communications & Community team, you’ll play a key role in deepening employee understanding of our strategic objectives, and ensuring employees feel that their work is aligned to these efforts
- You’ll also inspire employees by helping them feel more deeply connected to our mission and to our seller community
- Manage a wide range of projects and key communications initiatives that engage a global, company-wide audience, both live and async
- Partner with Product, Engineering and Marketing teams to develop communications that encourage employees to celebrate and take pride in new launches, programs, milestones, and more – and inspire them to act as our brand advocates in the world
- Partner with our Community team to strengthen the connection Etsy employees feel with our seller community
- Own the curation, editing, and distribution of our weekly, company-wide newsletter, This Weeksy
- Partner with company leaders to elevate the impact of their communications to both org and all-company audiences
- Support the planning and execution of company-wide meetings, including our all-company Y’all Hands sessions
- Help manage the permissions and strategy of company communications channels, including email listservs, Slack channels, and more
- Develop, review, edit and approve company-wide communications, including emails, Slack messages, presentations, audio, video, and more
- Support the management of our communications calendar and cadence, working with teams to pace out their communications and events to improve uptake and engagement
- Develop creative ways to measure the effectiveness of and improve our internal communications
- Regularly share knowledge with internal comms counterparts at our subsidiary companies
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
- This is a full-time position reporting to the Senior Manager, Internal Communications
Application process
- If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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