Senior Integrations Support Engineer, Vanta
$157-185k
+ Equity
More information about location
AI trust management platform
Be an early applicant
AI trust management platform
1001+ employees
Be an early applicant
$157-185k
+ Equity
More information about location
1001+ employees
Company mission
To help businesses earn and prove trust.
Role
Who you are
- Have 5+ years of technical support experience in software engineering, with at least 2+ years supporting enterprise customers through complex integrations, authentication issues, or platform-level troubleshooting
- Have strong engineering fundamentals, including experience in modern frameworks and tooling (TypeScript, React, Node.js)
- Have experience building and maintaining robust systems at scale. You should be comfortable thinking about growth, reliability, and supporting systems that can handle increasing complexity
- Have deep troubleshooting and debugging skills; you're comfortable reading logs, working with APIs (REST, GraphQL), and identifying root causes in distributed systems
- Have hands-on experience with cloud platforms (AWS, GCP, Azure), integrations, and SaaS application architecture, including familiarity with task management/version control platforms (Jira, GitHub, Linear), monitoring tools (Datadog), and ticketing systems (Intercom, Zendesk)
- Be equipped with strong technical communication skills; you can explain complex technical issues clearly to both engineering teams and non-technical stakeholders
- Have an automation and tooling mindset with the proven ability to identify manual processes and build scalable automation solutions that reduce operational burden
- Have the ability to execute projects efficiently, contribute to technical direction as an individual contributor, and lead cross-functional initiatives when given the opportunity
- Have experience partnering with Support, Product, and Engineering teams to drive initiatives that improve the customer experience
- Be comfortable working in a fast-paced, high-growth startup environment with ambiguity and evolving priorities
- Preferably proficient in Spanish, as the role involves regular communication and collaboration with our Spanish-speaking teams and partners
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What the job involves
- As a Senior Integrations Support Engineer at Vanta, you will own day-to-day execution for the Integrations Support squad—the team handling all technical integration support tickets and incidents
- You'll provide technical leadership and act as the primary point of contact for escalations, partnering closely with Customer Success and Engineering to drive fixes and improvements while ensuring a consistently high-quality customer support experience
- The Automations team owns Vanta's integrations platform—the engine behind continuous monitoring for 400+ integrations spanning cloud providers, security tools, and SaaS applications
- As Vanta scales across market segments, integration support is becoming increasingly complex: we're handling everything from authentication issues and API rate limits to sophisticated multi-cloud architectures and custom integration workflows for enterprise customers
- We need technical leaders who can debug production issues, drive operational excellence, and communicate clearly with Customer Success teams to keep our users informed
- In this role, you'll bridge support and engineering, driving execution within the integrations support squad while building the processes and systems needed to scale our support operations
- You'll be hands-on with deep technical troubleshooting while also leading retrospectives and surfacing insights that shape our product roadmap
- This is a technical leadership IC role—you'll influence and drive the team toward success through technical expertise, process ownership, and mentorship rather than formal management
- Own the support experience for our most complex integration tickets, setting the quality bar, and coaching the team on troubleshooting best practices
- Serve as a primary escalation point for the integrations support squad, participating in on-call and acting as the incident commander who drives complex issues to resolution
- Lead root cause analysis and technical debugging for production issues across our integrations platform by diving into application logs, troubleshooting REST and GraphQL APIs, and investigating cloud infrastructure issues across environments
- Own operational excellence for the integrations support squad by monitoring key performance metrics (ticket lead time, resolution rates), leading incident retrospectives to identify systemic issues, and driving continuous process improvements that reduce escalation volume and improve platform stability
- Build and maintain internal knowledge bases, troubleshooting runbooks, and documentation that enable the broader support team to resolve common integration issues independently, reducing escalation volume and accelerating time-to-resolution
- Act as a bridge between support and software engineering, building deep domain knowledge on integrations and customer environments to drive platform improvements
- Act as the technical bridge between support and Customer Success, providing clear, proactive updates on incident status, impact, and resolution timelines so CSMs can keep customers informed and confident throughout complex escalations
- Surface patterns and pain points from support tickets back to Engineering and Product to inform technical strategy and roadmap priorities
Our take
The security auditing process is usually very time-consuming, taking hours to complete, and it is often difficult for startups to invest time into such a process. Yet, the benefits of security accreditation are enormous, mainly as many such businesses are working globally and need ways to demonstrate security compliance to one another. Vanta works specifically with startups to help them complete and pass security audits such as SOC 2 and ISO 27001.
The company is a compliance portal and security monitoring platform that businesses use to assess their risk levels. Vanta carries out a pre-audit of a company's digital security and highlights areas that need to be worked on before a full analysis of all threats is carried out. Other businesses such as Datadog or PagerDuty offer similar security monitoring services, but Vanta monitors its customers throughout the year, allowing any issues to be identified and addressed early on.
Vanta's latest $150M raise, boosting its valuation to $4.15B, highlights the company's rapid growth and strong market position. With AI-driven automation, expanding government partnerships, and strategic acquisitions on the horizon, Vanta is scaling quickly while solving real customer problems. Backed by a talented leadership team and a growing customer base, the company looks set to continue its upward trajectory and build a lasting, sustainable business.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2025
$150m
SERIES D
Jul 2024
$150m
SERIES C
Total funding: $500.2m
Company benefits
- Health & Wellness: Vanta values the health and well-being of our teammates and offers comprehensive medical, dental, and vision coverage for teammates and dependents. Vanta is excited to provide an additional range of benefits that holistically support your physical, emotional, and financial wellbeing
- Work Your Way: Enjoy a remote-first setup if you're in the US, or go hybrid at our international offices
- Paid Parental Leave: Industry competitive paid parental leave for all parents
- Time Away: Industry competitive and generous PTO policy
- 401K Plan: 401k matching contribution plan
Company HQ
Civic Center, San Francisco, CA
Leadership
Christina Cacioppo
(Founder & CEO)Prior to co-founding Vanta in 2017, Christina worked in Product Management for Dropbox. She was also a Professor at the School of Visual Arts and worked on the Investment Team at Union Square Ventures.
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