IT Technical Support, Dalet
Fixed Term Contract
£35-40k
Media technology company
Be an early applicant
Media technology company
201-500 employees
Be an early applicant
£35-40k
201-500 employees
Company mission
To empowering a world where compelling stories are beautifully made, effortlessly told and thoughtfully delivered.
Role
Who you are
- This role requires extensive knowledge of operating systems, network switches, and directory services
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience: Minimum of 3 years of experience in IT support or a similar role
- Certifications: Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator,) are a plus
- Proficiency in Windows, macOS, and Linux operating systems
- Strong knowledge of network switches, routers, and firewalls
- Experience with directory services such as Active Directory and LDAP
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V)
- Familiarity with authentication protocols like LDAP,SAML Open ID , etc
- Understanding of IT security principles and best practices
- Excellent problem-solving and analytical skills
What the job involves
- We are seeking a highly skilled IT Technical Support to join our team. The ideal candidate will be responsible for maintaining high service standards, ensuring the smooth operation of all IT systems, and providing technical support across the organization
- System Management: Install, configure, and maintain operating systems (Windows, macOS, Linux) to ensure optimal performance and security
- Network Administration: Manage and troubleshoot network switches, routers, and firewalls to maintain network integrity and performance
- Directory Services: Administer and support directory services (Active Directory, LDAP) to ensure secure and efficient user management
- Cloud Service Management: Manage and optimize cloud services (AWS, Azure, Google Cloud) to support business operations and scalability
- Cloud Security: Implement and manage cloud security measures to protect data and infrastructure in cloud environments
- Technical Support: Provide high-level technical support to end-users, resolving hardware and software issues promptly
- Service Standards: Maintain high service standards by adhering to best practices and company policies, ensuring minimal downtime and maximum user satisfaction
- Security: Implement and manage security measures to protect company data and IT infrastructure
- Project Management: Lead and participate in IT projects, ensuring timely and successful completion
Salary benchmarks
Our take
As the digital revolution changes the way people consume and engage with media, it's critical for producers to adapt, taking advantage of new technologies and the possibilities of the data they are receiving from their customers. Founded in 1990, Dalet is a media technology provider which provides a suite of tools for recording, presenting, producing, distributing and maximising engagement with media of all types.
While media production was in the past carried out in house, the scope of expertise required for digital channels now far exceeds the capabilities of even the biggest producers. For instances, Serie A, the top Italian football league, found partnering with Dalet to be a significant technological improvement, greatly increasing its production values while reducing its workload through workflow automation. Dalet's products and services are similarly benefiting a range of enormous firms, including Fox, the BBC, Mediacorp and France TV.
In 2019, Dalet acquired Ooyala's Flex media platform, giving it access to new verticals in digital media distribution. It has since developed this into a collaborative media platform, allowing teams to coordinate on metadata management, vital for getting eyes on in the digital space. Going forward, Dalet will continue to develop new capabilities and make strategic acquisitions to provide its customers with the services they need to stay competitive in a changing digital landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Revolutionize a big industry in a dynamic, fast-growing, yet mature, company
- Benefit from great career opportunities around the world
- Make the most of a truly collaborative environment with supportive leadership
- Collaborate with talented and passionate “Daletians”
- Enjoy a fun working environment
Company values
- Passionate
- Multicultural
- Trusted
Company HQ
South Bank, London, UK
Articles
Leadership
David Lasry
(Board Vice Chairman)Was CEO of Dalet from its founding until 2022. Has been Board Vice Chairman since.
Carl Farrell
(CEO, not founder)Is also Board Member at Sabio. Has been on the board of Basware and CloudCall, and was the Group President of Altus Group.
Stephane Guez
(Principal)Was CTO of dalet from its founding until 2022.
Share this job
View 3 more jobs at Dalet