Senior Customer Success Manager, TigerGraph
$160-180k
Office located in Redwood City, CA
Scalable graph analytics platform
Open for applications
Scalable graph analytics platform
101-200 employees
Open for applications
$160-180k
Office located in Redwood City, CA
101-200 employees
Company mission
To uncover meaningful, actionable, real-time insights from data.
Role
Who you are
- Bachelor’s degree or equivalent work experience in Computer Science, Analytics, Business, or a related field
- 7+ years of experience in previous customer facing roles for Enterprise clients, preferably in Customer Success, Consulting or Account Management
- Knowledge of Big Data or complex data solution, Graph database, analysis, database management (Relational) design
- Proven track record of taking ownership of tasks and driving forward to resolutions
- Strong relationship-building and communication skills, with the ability to engage and influence stakeholders at all levels
- Strategic thinking with a problem-solving approach and a customer-first mindset
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer support tools
- Ability to identify growth opportunities and align them with customer success strategies
- Capable of working independently and developing relationships with customers, partners, internal team members and other related stakeholders
- Ability to empathize with customer challenges
- Excellent written, verbal and presentations skills, along with the ability to communicate complex information and concepts to customers in a clear and concise manner
What the job involves
- As a Customer Success Manager, you will play a pivotal role in building and maintaining strong, trust-based relationships with our customers. You will serve as the primary point of contact for a positive customer experience while driving business outcomes and identifying opportunities for expansion and increased adoption. You will also be the advocate within TigerGraph to ensure our customers’ success
- Customer Advocacy: Serve as the advocate for customer needs within the company, work closely with product, engineering, and support teams to address customer feedback and that customer interactions are seamless. Understand and promote the customers’ business goals, challenges, and success metrics
- Ensure Strong Business Relationships: Partnering with Sales, develop and track key relationships across TigerGraph with customer Executives & Technical leaders
- Driving Business Outcomes: Collaborate with customers to implement strategies and solutions that align with their objectives, delivering measurable results and ROI from our solution and services
- Identifying Expansion and Adoption Opportunities: Proactively identify and act on opportunities to increase adoption, promote additional features, and partner with sales to drive upsells
- Health Monitoring and Proactive Engagement: Monitor customer health metrics, identify potential issues, and proactively address them to prevent churn
- Training and Support: Provide solution training, best practices, and resources to enhance the customers’ understanding of tigergraph solutions
- Reporting and Insights: Prepare and present regular business reviews and usage reports to customers, showcasing outcomes, performance, and value creation
- Regular On Site Visits with Customers to get to know their operations, business priorities, and personnel
Our take
TigerGraph specialises in graph databases - which are powerful databases that can connect multiple data points at once. Purpose built to manage large amounts of highly connected data, flexible and easily scalable, this technology is becoming increasingly preferred over traditional relational databases.
Its substantial funding has enabled TigerGraph to expand, now with support for Google Cloud Platform workloads, putting TigerGraph in the unique position of being the only distributed graph database to be made available as SaaS on all major cloud platforms. In addition, connectors for Snowflake and Salesforce Tableau further enhance the integration options for TigerGraph. GraphStudio, a graphical user interface for TigerGraph DB brings together all aspects of the graph database analysis in one application created specifically for ease of use.
TigerGraph is currently the fastest graph database in the world, ahead of competitors such as Neo4j, ArangoDB and Redis, a position the business will no doubt be eager to maintain as it is a key differentiator.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$105m
SERIES C
Sep 2019
$32m
SERIES B
Total funding: $194.2m
Company benefits
- Putting money in your bank with competitive pay and attractive equity
- The best health, dental and vision insurance to keep you healthy
- Catered lunches and a well-stocked kitchen
- Take time off when you want and recharge your batteries
- Fun environment with team outings and a recreation lounge, including ping-pong and foosball
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Yu Xu
(CTO)Dr. Xu received their Ph.D in Computer Science and Engineering from the University of California San Diego. Prior to founding TigerGraph, Dr. Xu worked on Twitter’s data infrastructure for massive data analytics. Before that, they worked as Teradata’s Hadoop architect where they led the company’s big data initiatives.
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