Implementation Manager, PerchPeek

• You should be an excellent project manager, relationship builder, clear communicator, and be excited to demonstrate both strategic thinking and hands-on skills
• 2-3+ years experience in a sales, onboarding/implementation, or project management role
• Extremely strong project management skills and go-to tricks for scoping and executing a plan
• An unrivaled sense of ownership, and comfort in a fast-paced environment where multitasking is the norm
• Demonstrated experience working alongside AEs / AMs for smooth account handovers
• Experience working with enterprise-sized companies and their teams, ideally in a multi-entity and/or international environment
• This role requires complete fluency in spoken and written English. Additional languages are always a plus!

Desirable

• We are looking for an Implementation Manager to join PerchPeek’s Account Management team to drive fast, efficient, and delightful onboarding for new client accounts
• Reporting into the Head of Account Management and partnering with Sales, Operations, Finance, and Customer Success teams, you’ll own the post-sale implementation process, including managing timelines, aligning stakeholders, and setting expectations across internal and external teams
• This is a highly visible, client-facing role which will be critical to PerchPeek’s next phase of growth
• Own the end-to-end implementation process for new accounts, guiding clients through initial setup, configuration, integrations, and stakeholder training
• Gather crucial information about your clients’ ways of working, pain points, and desired outcomes in order to tailor the onboarding process to address specific requirements and goals
• Continuously improve, automate, and scale PerchPeek’s implementation processes, proactively identifying and driving new strategies to enhance efficiency and client adoption across all account tiers
• Accountable for client education and expectations management related to the overall implementation process and timing of deliverables
• Multitask – manage multiple implementations and priorities at once
• Deploy surveys for client feedback on our product and the onboarding experience
• Collaborate with internal teams, including Operations, Finance, Sales, and Product to ensure implementations with new clients, pilot programs, and expansions are mutually successful
• Become a subject matter experience by demonstrating a deep understanding of our product, market differentiation, industry trends and how they impact our clients and their needs
• Be a PerchPeek Ambassador and represent PerchPeek at events (online/offline, owned and external), as needed
• Participating in RFP presentations, as needed

• Please share your resume and responses to the application questions -- no need for a cover letter (phew!)
• We aim to respond to all applications within 2 weeks
• If we seem well-matched, you’ll be invited for an initial screening with one of the PerchPeek team where we’ll align on timeline, compensation, and get to know each other a bit better
• Then, we'll run an interview process with different members of our team: Stages 1 and 2 will be focused on experience, skills, and culture alignment
• Stage 3 will include a “take-home” task and a final roundtable interview
• All interviews will take place via video call
• We hope you’re as excited to apply as we are to hear from you!