Head of Customer Success, Unqork
$212.8-319.2k
+ bonus + equity
More information about location
No-code application development platform
Job no longer available
No-code application development platform
201-500 employees
Job no longer available
$212.8-319.2k
+ bonus + equity
More information about location
201-500 employees
Company mission
To enable Creators to build and manage enterprise-grade software without writing a single line of code.
Role
Who you are
- 10+ years of experience in leading and scaling customer-facing organizations in a technical environment, including at least 5 years in a senior leadership capacity
- Experience managing a Customer Success function for a portfolio of advanced SaaS products serving enterprise customers, with exposure to a variety of customer needs
- Leadership capabilities – Demonstrated strategic, impactful, and charismatic leadership. Proven track record of hiring and managing a diverse and multi-faceted team. Create processes that govern, guide, teach, inspire and advise team members as well as peers
- Influence Stakeholders - Ability to engage senior executives at customers and partners
- Analytical - Experience interpreting data analytics to derive insight and drive customer value
- Strong cross-functional collaboration – including functions like Sales, Product, Marketing and Sales Engineering
- Well rounded - combination of customer orientation, process thinking, technical savviness and commercial Instinct
What the job involves
- This is a key role within the Customer organization and the company. The Head of Customer Success is responsible for the global Customer Success organization, working with all of Unqork’s customers
- The Head of Customer Success is responsible for developing a Customer Success strategy that includes implementing scalable, repeatable Customer Success motions to enable continued growth
- The key responsibility of this role is creating a best-in-class customer-focused organization that wins the hearts and minds of our clients and allows us to grow together
- Specific areas of focus for this role are (1) ensuring that the customer materializes the value of their investment (2) increase stickiness of their investment by providing more value than they’re paying for (3) driving customer adoption, expansion, and retention by realizing customer outcomes (4) identifying new use cases within customers and (5) increasing renewal rates, ultimately resulting in elevated gross and net retention rates
- Build, manage and lead the global Customer Success team - delivering an excellent customer experience that ensures customers materialize and understand the value of the Unqork platform
- Implement high touch, scale and tech touch Customer Success strategy & motions, while using data driven coverage models
- As a senior leader, you will define clear hand offs and collaboration between Sales, Partner Organizations, and other teams. Design and implement playbooks and subsequently iterate on our Customer Success motions
- Engage with C-level and other decision makers from customers. Builds professional relationships with executives from our Channel Partners (System Integrators, MSPs, Tech Partners)
- Develop and implement both the long-term global Customer Success strategy and the annual plans
- Drive Customer Success execution to overachieve on quarterly and annual objectives. Effectively deal with customer escalations, in conjunction with other teams
- Support the company’s customer centric thinking and build out our customer feedback loop. Continuously measure customer sentiment and come with recommendations for platform development and how we support customers throughout the customer lifecycle
- Drive operational discipline, focus on continuous improvement of processes
Our take
Through the Unqork platform, enterprise clients are able to build, deploy, and manage mission-critical software without writing a single line of code. It was created to eliminate the friction points of enterprise development and continued maintenance.
Unqork has patented its platform, securing its place as the first no-code solution for enterprise-grade applications. Organizations such as Liberty Mutual, Goldman Sachs, and Manulife have all made use of the drag-and-drop platform to reduce the bottlenecks that traditional software development can cause.
The company launched the Unqork Marketplace; the first no-code marketplace, which brings customers a library of no-code assets to build software even faster. Forming partnerships - such as with Ey, Securrency, and Triterras - has enabled the company to expand into new industries and further develop new capabilities for its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2020
$207m
SERIES C
Feb 2020
$51m
SERIES B
Total funding: $365.2m
Company benefits
- Chart your own path as we reorganize and reimagine the way software is built
- Enjoy lunch on us on with a monthly stipend, plus weekly happy hours and socials
- Company-sponsored 401k plan
- Work alongside the senior leadership team. Grow as we continue our rapid expansion
- Health, dental, and vision plans
- Remote, flexible workspace
- A MacBook Pro and an annual stipend to deck out your home office
Company HQ
Union Square, New York, NY
Leadership
Gary Hoberman
(CEO)Gary was a Managing Director at Citi bank for over 15 years before working at Insurance company MetLife as Executive Vice President.
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