Customer Success Manager, Rad AI

• We are seeking an experienced and dynamic Customer Success Manager to join our small but growing team
• The ideal candidate has a proven track record of driving customer adoption, retention, and expansion within high-growth healthcare AI and SaaS companies
• At least 3+ years of relevant customer success, project management, professional services, or similar client facing experience, preferably within a healthcare environment
• Excellent people/relationship management, coaching, and communication skills with the ability to influence others
• Bachelor’s degree or above
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
• Availability to work Eastern or Central time zone business hours

Desirable

• In this high-visibility role, you’ll deliver unmatched service and attention to our rapidly expanding customer base of radiology groups and hospital systems—helping drive success at the forefront of generative AI-driven healthcare innovation
• This role will be responsible for building strong relationships with customers, ensuring successful onboarding and implementation, proactively addressing customer needs, fostering cross-functional collaboration to maximize customer value, and turning customers into enthusiastic advocates
• Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal
• Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
• Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams
• Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
• Help customers maximize the value of their Rad AI subscription by guiding them to adoption and expansion strategies tailored to their practice
• Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
• Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
• Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service