Senior Software Engineer, Aircall
AI-powered communications platform
Posted today
AI-powered communications platform
501-1000 employees
Posted today
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have at least 7+ experience in back-end development, using TypeScript & NodeJS/Python/Ruby/Rails or other languages, with a focus on delivering for security, scalability, availability, and performance
- You have worked extensively with AWS in a production environment, preferably for high volume / high availability services and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon)
- Experience working on frontend applications is a big plus, preferably with React
- Value code simplicity, quality, performance and maintainability
- Can design pragmatic & simple architectures to solve problems at scale
- You possess effective and proactive communication skills, and can collaborate with different profiles and roles
What the job involves
- We are looking for an engaged and passionate Senior Software Engineer to join our growing engineering department and be part of our engineering teams
- As a Senior Software Engineer, you will be responsible for the design, development, deployment, and operation of business-critical features that add customer value
- Operational excellence, metrics, observability and best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job
- Quality, excellence, and agility drive our delivery processes and you will help us level these up
- Using NodeJS and Typescript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …)
- Create, design, develop, test, and monitor your code in production autonomously and reliably
- Collaborate with product managers, designers and other engineers to offer pragmatic solutions to real world problems and implement them end to end
- Work with your team to design high quality, secure, and scalablesolutions and be accountable for their execution
- Obtain a good understanding of the business to provide relevant solutions to users and clients
- Mentor and promote tech growth within the teams
- Stay up-to-date on new technologies and architectures, demonstrate good judgment in their potential applications
- Our Tech Stack:
- You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly
- Typescript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis
Salary benchmarks
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 20,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and the recent addition of AI voice agents to handle business calls 24/7, Aircall is clearly set on innovating at scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company HQ
NoMad, New York, NY
Leadership
Scott Chancellor
(CEO)Prior to joining Aircall as CEO in 2023, Scott was CEO of Humu and Chief Product/Technology Officer at Apptio. He also spent 7 years at Amazon Web Services as a Director and General Manager of AWS Insights.
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