Customer Service Representative, Joseph Joseph
$55-60k
Innovative and functional houseware
Job no longer available
Innovative and functional houseware
101-200 employees
Job no longer available
$55-60k
101-200 employees
Company mission
To create desirable products that enhance everyday life and stay true to our philosophy of creating Brilliantly Useful Design.
Role
Who you are
- Proven experience in a customer service role (B2B) working with retail customers, independents
- Excellent capabilities in communication and listening, relationship building and influencing in a diverse and demanding environment
- Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables)
- Experience working with ERP applications, SAP experience is desirable
- High attention to detail
- A positive ‘can do’ attitude
- Approachable, empathetic, amenable and collaborative
- Have a passion for service excellence
What the job involves
- We are seeking an enthusiastic Customer Service Representative to join our team in the US
- The Customer Service team is the front-line interface with B2B customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service
- Reporting to the Head of Operations, the Customer Service Representative will be a subject matter expert in Joseph Joseph products, process, systems and customers
- Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
- Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process (in-line with customer manuals) and ensure these are communicated and followed
- Ensure that all transactions (e.g., orders, returns, credit memo’s) are managed in line with agreed business processes and SLA’s
- Timely response to all enquiry’s, working to achieve first contact resolution
- Develop and maintain strong professional cross functional relationships with (not limited to):
- Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
- Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
- Build strong working relationships with our internal and external stakeholders
- Support Sales Account Managers with the development and on-boarding of new customers
- Drive development of improved customer order process, service delivery and behaviours
- Meet and exceed KPI measures
- Ensure service level standards and KPI’s are maintained to a high standard
Our take
Based in London, family business Joseph Joseph pairs Cambridge University business and a Central St. Martins Product Design graduates into a sleek and functional homeware and product manufacturing company. Founded in 2003, kitchen and homeware designed by Joseph Joseph are now available in leading department stores, independent shops, eCommerce channels, and in over 100 countries across the globe.
Joseph Joseph champions products that are effective and striking, using its blend of business and creative savvy to keep things stylish yet practical. The same can be said of its work culture, with the company announcing in 2023 that it has partnered with performance management and employee retention platform OpenBlend to manage its workforce. This highlights the company’s keen eye for tech innovations to enhance its activities.
With many awards under its belt, Joseph Joseph is still keeping a firm grip on its outgoings in light of inflation and economic trade stresses, all whilst reducing its packaging and carbon footprint. With rising costs throughout its supply chain, Joseph Joseph continues to keep its operations as efficient as its products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- Hybrid working
- Company bonus scheme
- Holiday trading and allowance increases for length of service
- Mental wellbeing support
- Generous employee discounts
- Season ticket loan and cycle to work scheme
- Enhance pension contribution
- A range of discounts via Perkbox
- Recognition scheme
Company HQ
London, UK
Leadership
Richard Joseph
(Co-Founder & Group CEO)Studied Business at Cambridge University.
Antony Joseph
(Co-Founder & Creative Director)Previously Studied Design at Central St. Martins and worked as a Freelance Product Designer before co-founding Joseph Joseph in 2003.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Joseph Joseph