Product Manager, Metropolis

• We are looking for someone with experience in transaction platforms, fintech products, or e-commerce payments who can lead a structured approach to building for scale
• You thrive in ambiguous problem spaces, think big about systems design, and aren’t afraid to dig into error logs or merchant account documentation to solve problems quickly
• 3+ years of product management experience
• Experience owning payments-related products with measurable business impact
• Strong user empathy and experience interacting with customers and stakeholders to understand their needs
• Superior written and verbal communication skills
• Entrepreneurial drive and ability to thrive in open-ended environments
• Positive, open, and team-oriented approach to work

Desirable

• Metropolis is seeking a Product Manager to own critical payments initiatives as we scale our transaction platform across an expanding network of parking and mobility locations
• As the engine of our platform, payments are a core pillar of our consumer and operator experience
• You will work across teams to optimize the full consumer payments lifecycle—from first-time checkout and saved payment methods, to fraud prevention, authorization recovery, and payout infrastructure, as well as oversee enterprise billing and subscription initiatives
• Your mission is to drive our payments product strategy and execution
• You’ll dig deep into user behavior, payment processor capabilities, and edge-case failure scenarios to ensure seamless, secure, and scalable transactions
• You’ll partner closely with Engineering, Finance, Operations, and Support to build a resilient payments system that meets the needs of millions of consumers and hundreds of partners
• You’ll join a team focused on reimagining commerce in the physical world, and your immediate focus will be on expanding success rates and building smarter retry logic
• Drive the strategic product vision for key payments features and platform capabilities that promote a remarkable user experience, deliver business results, and accrue value to the platform
• Own the payments roadmap, communicate and manage deadlines, and contribute to the vision of the broader product and infrastructure ecosystem
• Design clear product requirements and success metrics to align, drive, and measure cross-functional effort
• Identify, track, and solve for issues, bugs, and edge cases impacting payments performance or compliance
• Understand and decompose complex payment flows into manageable components
• Leverage data and build strong relationships with engineering, operations, finance, and customer support to lead development efforts, gather feedback, drive adoption, and measure success
• Analyze, define and report on key metrics, setting clear goals and KRs to attack