Director of People Solutions, Lime
More information about location
Electric bike and scooter rentals
Open for applications
Electric bike and scooter rentals
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To build a future where transportation is shared, affordable and carbon-free.
Role
Who you are
- The ideal candidate brings depth in People Operations and systems design, and a proven ability to elevate People Operations into a strategic driver of growth
- You thrive in complexity and see transformation as opportunity, bringing clarity, structure, and inspiration to evolving organizations
- You understand how technology, data, and process work together to create clarity, consistency, and great employee experiences. You thrive on translating business needs into practical solutions, and leading teams through modernization and change
- You’re equally comfortable shaping long-term people strategies and rolling up your sleeves to make them real
- 10+ years of experience in People Operations, HR Systems, or related fields, with demonstrated success leading global teams in transforming and scaling systems for growth
- Proven ability to design and execute scalable People processes with a global mindset across diverse geographies and functions
- Deep expertise in HR technology ecosystems, ideally Workday, with a strong understanding of automation, integrations, and data integrity
- Skilled in balancing compliance rigor with user experience and operational efficiency
- Experienced in payroll operations and governance, with knowledge of global compliance standards
- Collaborative leader who builds trust and alignment across People, Finance, IT, and Legal teams
- Strong analytical and communication skills with a bias toward simplification and clarity
- Strategic mindset with hands-on capability - able to shift between long-term design and day-to-day enablement
- If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply
What the job involves
- We’re looking for a dynamic, forward-thinking People leader to join our team as Director, Global People Solutions
- As we enter our next stage of growth, you’ll design the Lime’s People infrastructure, advancing our systems, processes, and service delivery to build efficient, compliant, and employee-centered operations
- You’ll lead a global team focused on operational excellence across people (HR) systems and operations, ensuring our foundation scales with the business
- You recognize their power in shaping a positive and consistent work culture, ensuring systems make work easier and help every employee do their best work at Lime
- Lead and evolve People Solutions: Oversee a global team responsible for people operations, and HRIS (including Workday management), ensuring accuracy, compliance, and exceptional service delivery across all employee touchpoints
- Modernize our tools: Oversee Lime’s HR technology strategy, including Workday optimization, automation, integrations, and vendor management, driving digital transformation and efficiency
- Drive operational excellence: Ensure timely and accurate handling of employee support requests and transactions in line with SLAs, compliance standards, and teammate expectations
- Own payroll operations: Own payroll operations in partnership with Finance, ensuring accuracy, timeliness, and alignment with global regulatory and reporting requirements
- Ensure compliance: Partner with Legal, Compliance, and COEs to ensure adherence to all state, federal, and international labor requirements, including documentation, background checks, onboarding/offboarding, leaves, investigations, and record retention
- Simplify through partnership:: Collaborate with IT, Finance, Legal and People COEs to align systems, policies, and processes that enable consistent and scalable People practices
- Use data to improve: Analyze case trends, service metrics, and workload distribution to identify and implement improvements in processes and automation, ultimately enhancing the teammate experience
- Develop the team: Mentor, coach, and develop a high-performing People Solutions team, fostering a culture of continuous improvement, accountability, and exceptional service
- Manage change: Drive adoption of new tools and processes through clear communication, training, and change management, ensuring understanding and engagement at all levels
Our take
In recent years, electric-powered mobility companies have attracted an extraordinary amount of interest and funding, in part due to rising eco-friendly sentiment, and in part because of the race to "find the next Uber". Lime is one such company, that has rapidly scaled across multiple geographies to be a key player in the fight for market leadership.
Lime, along with its competitors, has had to grapple with regulation in many of its target markets, but nonetheless has steadily increased its footprint. Since its launch, the company has facilitated millions of trips, making it one of the biggest companies of its kind. Interestingly, the CEO has stated that "cars are our true business rivals—not other scooter companies", suggesting that its biggest business challenge will be to get families to give up their second cars.
With a presence that spans an impressive number of regions - most recently Lime has begun operating in Qatar - the company has cemented itself in the micromobility market, and stands to profit from the increasing popularity of these types of services. Across 2022, a substantial increase in ridership enabled Lime to achieve a "full profitable year", with suggestions it will pursue an IPO in the near future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2021
$523m
CONVERTIBLE
May 2020
$170m
SERIES E
Total funding: $1.5bn
Company HQ
The East Cut, San Francisco, CA
Leadership
Toby
(Board Advisor)Founder and CEO of ZERO&. Was a Marketing Manager at Pepsi for 6 years before doing an MBA at Berkeley. Moved into consulting and VC for 5 years before starting Lime.
Brad
(Chairman)VP of Business Development at Tencent for 8 years. Managing Partner of a VC firm for 3 years, where he worked with Toby. Has an MBA from Berkeley.
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