Client Solutions Specialist, Skai
$23-$25/hr. Plus bonus
Skai is an E-Verify employer
Omnichannel marketing platform
Open for applications
Omnichannel marketing platform
501-1000 employees
Open for applications
$23-$25/hr. Plus bonus
Skai is an E-Verify employer
501-1000 employees
Company mission
To empower businesses with data they can trust, insights they can use, and impact they can measure.
Role
Who you are
- This role requires you to be a strong technical expert, a project manager, an exceptional written communicator, and to approach your work with an analytical, problem-solving mindset that puts Skai’s clients first
- Recent college graduates looking to start a career in online marketing or SaaS are encouraged to apply!
- Relatable experience working in a customer-facing role (having worked with demanding clients is a big plus)
- A passion to understand how things work paired with the ability to intake, translate, and resolve complex technical challenges
- Demonstrated interest or experience in advertising, software, and technology (internships and contract work count!)
- Outstanding written communication skills and project management experience
- Working knowledge of MS Excel (formulas, pivot tables, macros...)
- The desire to prove yourself and continue to seek career-advancing challenges
- Ability to work both independently and as part of a team in a fast-paced environment
- Ability to work standard hours with flexibility to shift hours to cover for other regions and/or major holidays and peak seasons when needed
- Undergraduate college degree or comparable certification\experience
What the job involves
- As the core of the Skai 24x7 Support Team, Client Solutions Specialists handle incoming support tickets and live chat inquiries from Skai clients and address or escalate those tickets as needed
- Provide practical and helpful solutions by utilizing in-depth training, internal resources, and an investigative mindset to review, analyze, and resolve support requests submitted by Skai’s clients
- Enable real time support for Skai’s clients during work hours by responding to live chat support requests
- Manage and re-prioritize your personal queue of support tickets on a daily basis
- Partner with the global Skai 24x7 Support Team to fulfill complex requests and meet quarterly goals
- Build a deep understanding of Skai processes and best practices, partnering with or re-routing tasks to other teams when appropriate
- Become a subject matter expert in online advertising and Skai’s products while helping the team meet and surpass quarterly performance benchmarks
- Identify potential opportunities to improve Skai's products, processes, and documentation
- Continually strive to provide the best customer service possible by upholding Skai’s core values of Innovation, Passion, Integrity, and Humility
Our take
With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimize the engagement of each advertisement.
Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.
Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritize simpler tasks such as media bidding. In 2023 it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company benefits
- Offices in cities across the world
- Professional growth stipend
- Diversity and inclusion programs
- Company outings and volunteering
- Health and wellness initiatives
- Stock option plan
- Transportation benefits
- Exclusive perks and discounts
- Stocked kitchens and happy hours
Company values
- Passion: Do it from the heart. Foster empathy, pursue excellence, and keep the bar high
- Integrity: Be guided by truth and trust. We’re accountable to our words, decisions, and actions
- Innovation: Make things smarter, simpler, and faster. This takes guts and grit
- Humility: Be human. Stay grounded, collaborate, and connect. We’re in this together
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Yoav Izhar-Prato
(Co-Founder & CEO)Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.
Nir Cohen
(Co-Founder & CTO)Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.
Alon Sheafer
(Co-Founder & CSO)Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.
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