Customer Success Manager, Advania UK
Unified Communications
$70-120k
+ Commission
Cloud hosting services
Job no longer available
Cloud hosting services
1001+ employees
Job no longer available
$70-120k
+ Commission
1001+ employees
Company mission
To empower people to create sustainable value with the clever use of technology.
Role
Who you are
- You should have professional experience in customer success, account management, or a similar role within the technology or telecommunications sector
- A proven track record of fostering strong customer relationships and driving customer satisfaction is essential
- Excellent communication and interpersonal skills are necessary for effectively engaging with clients and understanding their needs
- Strong problem-solving skills are required to address client issues and provide effective solutions
- Proficiency in CRM software and customer engagement tools is expected to manage client relationships and track performance metrics
- You should be empathetic, proactive, and capable of working independently as well as part of a team
- A passion for technology and a commitment to enhancing the customer experience in the unified communications sector is highly valued
What the job involves
- As a Customer Success Manager, you will play a vital role in ensuring our clients achieve their desired outcomes with our unified communications solutions
- You will be responsible for building strong relationships with customers, understanding their needs, and providing ongoing support to maximize their satisfaction and success
- In this role, you will leverage your expertise in customer engagement and technical knowledge to enhance the overall customer experience and drive retention
- Client Onboarding: You will guide clients through the onboarding process, ensuring they understand how to effectively use our unified communications solutions
- Relationship Management: You will build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company
- Customer Support: You will provide ongoing support to clients, addressing their questions and concerns promptly to ensure a positive experience
- Success Planning: You will work closely with clients to develop success plans that outline their goals and how our solutions can help them achieve those objectives
- Performance Tracking: You will monitor client usage and satisfaction metrics, identifying areas for improvement and opportunities for upselling additional services
- Collaboration: You will collaborate with sales, product development, and technical teams to ensure that client feedback is incorporated into product enhancements and service offerings
- Training & Education: You will conduct training sessions and workshops to help clients maximize the value of our solutions
Our take
Advania’s belief that “IT is a people business” has helped it consolidate a large market across Europe. Its IT outsourcing, infrastructure and integration services help companies, mainly SMEs, get the most out of the technology they use.
Advania’s solutions for IT management and tech integration offer companies a frictionless path towards digitalisation and efficiency. Its consultancy services help to accelerate the productivity of public and private companies, all through a people-first ethos. It's this ethos that sets Advania out from the crowded IT outsourcing market.
Though it has stiff competition, the company’s growth across Europe speaks for itself. In 2024, it purchased Servium, a UK-based managed services and IT procurement optimisation company. This move bolstered Advania’s position in the UK market and strengthened its product suite.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
City of London, London, UK
Leadership
Mikael Noaksson
(Co-Founder & Group Board Member)Former COO then Group CEO of the company. Previously National Manager at Kerfi, IT Manager at Virtus and was a Sales Manager at OnSite DataService.
Henrik Foyn-Laukvik
(Group Chief M&A Officer)Previously Board Member at Content+Cloud, Senior M&A Manager at Mercell Group, VP of Investment Banking at Bryan, Garnier & Co and was a Management Consultant at Accenture.
Herge Store
(Group CEO)Also a Boardmember at Posten Bring AS and VP at IKT-Norge. Previously Board Member at Electronic Chart Centre AS and was Administrative Director at Visolit.
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