Staff Outbound Product Manager, ServiceNow
Enterprise Asset Management and OT Asset Management
$158.5-277.5k
Plus equity (when applicable), Plus variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$158.5-277.5k
Plus equity (when applicable), Plus variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 8+ years of product management, consulting, or analyst experience in OT or enterprise asset management
- An asset management practitioner with a demonstrated passion for growing and evolving their field should also apply
- Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with partners and customers
- Conviction about the direction of the asset industry, and an influential voice to win hearts and minds of long-time asset practitioners
- Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, help guides, and how to videos
- Demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that adoption strategy
- Proven ability to influence cross-functional teams without formal authority
- Have demonstrated the ability to solve complex problems
- Be willing to travel up to 10% of the year to industry conferences or customer executive briefings
What the job involves
- The Outbound Product Manager resides within the Asset Management Business Unit. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Analysts, Sales, Marketing, Customer Outcomes, and Partners
- If you are passionate about product adoption, customers, and enjoy evangelizing solutions that enable customers to advance their asset management maturity, this role is for you!
- Drive Adoption and Leading Practices: Build leading practices, adoption frame works and governance models to accelerate customer journey to value
- Develop telemetry, content and real-world guidance to customers and partners on: IT Asset Management (ITAM), Enterprise Asset Management (EAM), and OT Asset Management (OTAM), Cloud Cost Management (or FinOps), Hardware Asset Management (HAM), Software Asset Management (SAM), SaaS Management
- Be the Voice of the Customer: Be a vocal asset evangelist in the Servicenow customer and partner community
- Build relationships with customers through early adopter programs, executive briefings, understand their business goals, pain-points and vision
- Demo and present at conferences, user groups and customer workshops
- Champion the voice of the customer to the rest of product management, sales and marketing organization to influence strategic direction of the business and product roadmap
- Support Product Strategy: Evaluate competitive and market data to develop a point of view on product priorities and capabilities
- Brief industry analysts and technology partners to communicate comprehensive understanding of the product’s market position and opportunities
- Create and Grow Partnerships: Explore and support workstreams with technology partners providing solutions which solve unique asset management problems for customers
- Help develop new technology partner and alliance relationships that align well with product strategy
- Drive Go to Market Activities: Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans
- Evangelize core positioning and messaging for the product and seek to capture customer value stories
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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